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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

I find that is one thing less to worry about

I find that is one thing less to worry about Reviewed on: 1st May 2024

StepChange are great

StepChange helped me when I was struggling with my financial issues. Reviewed on: 1st May 2024

Excellent service, very compassionate & easy to talk...

Excellent service, very compassionate & easy to talk to. Reviewed on: 1st May 2024

I was saved by StepChange

At a desperate time drowning in a huge debt, I was fearful of having any kind of future. Until I found StepChange. It was like a true miracle. They listened, they created a plan and I could sleep again knowing everything was finally under control. Reviewed on: 1st May 2024

I was In a huge mess financially when covid hit.

I was In a huge mess financially when covid hit. Step change has helped me work through it affordably and i can finally see the light at the end of the tunnel. Honestly taken away so much stress by having a debt management plan Reviewed on: 1st May 2024

Very helpful as I was at a very bad point...

Very helpful as I was at a very bad point in my life Reviewed on: 1st May 2024

So supportive and helpful.

After being associated with Step change for many years I can honestly say they have been so supportive and helpful. Their advice has been invaluable and I really don't know what I would have done without them. Amazing people! Reviewed on: 1st May 2024

I went into debt after a breakdown in my marriage, d...

I went into debt after a breakdown in my marriage, debt was rising and i was struggling and felt ashamed. I was introduced to step change after speaking to my bank and they put me on a debt management plan. I can finally breathe, it is like a weight lifted off my shoulders and i am forever grateful to Step Change, making those steps certainly improved my mental and physical health, thank you team for looking after me. Reviewed on: 1st May 2024

Made a very stressful situation into a simple process.

Made a very stressful situation into a simple process. Removed the worry that debt can bring.. Life changing Reviewed on: 1st May 2024

Outstanding!!

Just as I was at my whits end with my debt and thought there was no way out. I contacted step change for help. They were great and spoke with me in detail and helped get on the right track. They gave me a number of options and helped me pick the best suited for my situation. Everyone I’ve spoke with are so helpful and I continue to get the help and support from them. Reviewed on: 1st May 2024

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