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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14689 reviews)

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4.95

Based on 14,689 reviews, last reviewed 11th Jul 2025

169200% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I cannot praise Stepchange highly enough Every membe... I cannot praise Stepchange highly enough Every member of staff I spoke to were kind understanding patient and completely non judgemental. They helped ... Read more Reviewed on: 11th July 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14689)

Amazing service

I didn’t know there was a free service like Stepchange, they have and continue to help me in any way they can, every member of staff I have spoke to do their best to make a difficult situation as easy as possible and I’m very thankful. Reviewed on: 22nd July 2021

Good service

They have helped me a lot , they made sure I was on a track to clear my debt. Reviewed on: 22nd July 2021

Peace of mind

Step change has given me the peace of mind I thought I'd never have, by taking the pressure and the worry of my debt off my shoulders and organising a debt management so as to pay my creditors. Reviewed on: 22nd July 2021

Help when it is needed

Don’t bury your head reach out stepchange will help ease the burden and stigma of being in debt Reviewed on: 22nd July 2021

Lifesaver

StepChange, from Day one, has offered efficient support, help and understanding. They have enabled me to sleep soundly again knowing my situation is under control Reviewed on: 22nd July 2021

Peace of Mind

In 2001 my whole world fell apart , my wife of nearly forty years left me. The family home had to be put on the market. We were divorced and the house sold for a fraction of its worth. In the divorce settlement my wife was given half my pension. She came from a wealthy family and her mother paid for her another property. I could not afford another house of my own! I had to rent property. which each month cost me the half of my company pension I had remaining. The proceeds from the house sale didn’t last long and in 2013 I was deep in debt. I had to sell my car and buy a 17 year old run around. I couldn’t afford to pay my creditors and I was on the verge of committing suicide. Someone told me about Step Change Debt Charity and although It will take me , if I live that long. Another twenty plus years to pay off my debts. Step Change sorted me out from day one. At least I eat correctly, I pay my rent, my utilities and I have a life insurance. All this was sorted out by Step Change. The people there are brilliant and I cannot speak too highly of them. They have given me some of my self respect back and my peace of mind is returning. I would recommend this amazing service to anyone in debt and doesn’t know which way to turn. My thanks to all at Step Change! Reviewed on: 22nd July 2021

Incredible support in times of need

Step Change have always given me impartial and great advice. In times of true despair it has been amazing to hear a supportive voice at the end of the phone :) thank you Reviewed on: 22nd July 2021

Mrs T. Thorough, efficient and helpful staff who were thoughtful and understanding.

You have to be prepared to be completely transparent about your financial situation and the challenges presented..Staff help you to think outside the box and include allowances for the obvious and the not so obvious to help make the repayments fair and affordable.. Stepchange reduced the stress and helped to lift the load..Thoroughly recommend contacting them for support.. Reviewed on: 22nd July 2021

Brilliant

Probably saved me from a stress heart attack. Reviewed on: 22nd July 2021

Changed my life

When I had to retire from work because of ill health I knew I could not keep my credit cards payment up, so I got in touch with stepchange and they made me feel a whole lot better on how to deal with my debts thank you stepchange Reviewed on: 22nd July 2021

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