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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18681)

I was saved by StepChange

5
At a desperate time drowning in a huge debt, I was fearful of having any kind of future. Until I found StepChange. It was like a true miracle. They listened, they created a plan and I could sleep again knowing everything was finally under control. Reviewed on: 1st May 2024
southorn.amar@gmail.com's avatar
[email protected]

I was In a huge mess financially when covid hit.

5
I was In a huge mess financially when covid hit. Step change has helped me work through it affordably and i can finally see the light at the end of the tunnel. Honestly taken away so much stress by having a debt management plan Reviewed on: 1st May 2024
Gemma G's avatar
Gemma G

Very helpful as I was at a very bad point...

5
Very helpful as I was at a very bad point in my life Reviewed on: 1st May 2024
Jayne Cordell's avatar
Jayne Cordell

So supportive and helpful.

5
After being associated with Step change for many years I can honestly say they have been so supportive and helpful. Their advice has been invaluable and I really don't know what I would have done without them. Amazing people! Reviewed on: 1st May 2024
Linda's avatar
Linda

I went into debt after a breakdown in my marriage, d...

5
I went into debt after a breakdown in my marriage, debt was rising and i was struggling and felt ashamed. I was introduced to step change after speaking to my bank and they put me on a debt management plan. I can finally breathe, it is like a weight lifted off my shoulders and i am forever grateful to Step Change, making those steps certainly improved my mental and physical health, thank you team for looking after me. Reviewed on: 1st May 2024
Linda H's avatar
Linda H

Made a very stressful situation into a simple process.

5
Made a very stressful situation into a simple process. Removed the worry that debt can bring.. Life changing Reviewed on: 1st May 2024
James Molyneux's avatar
James Molyneux

Outstanding!!

5
Just as I was at my whits end with my debt and thought there was no way out. I contacted step change for help. They were great and spoke with me in detail and helped get on the right track. They gave me a number of options and helped me pick the best suited for my situation. Everyone I’ve spoke with are so helpful and I continue to get the help and support from them. Reviewed on: 1st May 2024
Matthew D's avatar
Matthew D

From stress to success

5
When I was in a time of great worry and stress about my finances, StepChange came along and have helped me massively. From having high levels of debt to having no debt is incredible. Thanks to them. Reviewed on: 1st May 2024
Richard B's avatar
Richard B

I was in such a financial mess when, at my age, I sh...

5
I was in such a financial mess when, at my age, I should be settled. Stepchange help me through the mess and basically sorted everything out without me having to talk to my creditors. They helped draw up my budget and even though a felt embarrassed saying how much I owed, the person on the end of the telephone was so sympathetic and really made me feel at ease. Since starting my plan they have continued to support me. Speak to Stepchange first before it becomes a bigger problem Reviewed on: 1st May 2024
Paul F's avatar
Paul F

Very helpful

5
Without stepchange I could not resolve my financial situation Reviewed on: 1st May 2024
Emoke J's avatar
Emoke J

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