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StepChange: Debt Management reviews

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4.95
Based on 14,712 reviews, last reviewed 21st Oct 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Lifeline I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s... Read more Reviewed on: 21st October 2025
Jan's avatar
Jan

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14712)

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5
You have been there for me I've got my life back Reviewed on: 22nd July 2021
Carol Calkin's avatar
Carol Calkin

They changed my life

5
Without them I don’t think I would be alive today Reviewed on: 22nd July 2021
wayne's avatar
wayne

Outstanding support

5
Step Change has offered me outstanding support for helping me get out of debt before these I panicked the process is simple easy to follow and after my first sign up n my reviews other than paying each month I don’t have the stress or worry x Reviewed on: 22nd July 2021
hukinrebecca@gmail.com's avatar
[email protected]

Thankful

5
Thankful and very great full for your help, I can't imagine where I would be today if it wasn't for stepchange Reviewed on: 22nd July 2021
Stuart Gibbons's avatar
Stuart Gibbons

Help when I needed it most

5
I was in a bad place my marriage had ended and I was left with crippling debt they worked out a plan for me and lifted a massive black cloud replacing It with light at the end of a long tunnel Reviewed on: 22nd July 2021
Donna's avatar
Donna

Lifesaver

5
I was hiding bills, in denial of my debts, ashamed that I had got into this situation. I told nobody, thinking I could solve this myself. I finally gave Stepchange a call and it was the best decision I have made. They were so supportive and I now have no worries as it is in their hands. Seriously I would recommend to anyone struggling with debt. Reviewed on: 22nd July 2021
Dawn Blower's avatar
Dawn Blower

Excellent supportive charity

5
Stepchange helped me so much when I needed it. The staff are really understanding and helpful and always make ne feel comfortable Reviewed on: 22nd July 2021
Sinead Barry 's avatar
Sinead Barry

Excellent service

5
Really helped me when times where hard. Reviewed on: 22nd July 2021
Steve hobson 's avatar
Steve hobson

So very helpful

5
Didn’t know which way to turn and they helped so much plus when you speak to them they are always so helpful and understanding Reviewed on: 22nd July 2021
mrsccampbell11@gmail.com's avatar
[email protected]

Fantastic staff and backup

5
When I approached step change I was in a financial mess . Other companies suggested possibly bankruptcy which was a route I wanted to avoid. Step change on the other hand suggested a debt management plan . They organised my creditors and prevented threatening letters and multiple telephone calls from them .I know this is a long process but I have the support of step change to help me through some very difficult times Reviewed on: 22nd July 2021
Trevor Taylor's avatar
Trevor Taylor

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