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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Excellent service

Really helped me when times where hard. Reviewed on: 22nd July 2021

So very helpful

Didn’t know which way to turn and they helped so much plus when you speak to them they are always so helpful and understanding Reviewed on: 22nd July 2021

Fantastic staff and backup

When I approached step change I was in a financial mess . Other companies suggested possibly bankruptcy which was a route I wanted to avoid. Step change on the other hand suggested a debt management plan . They organised my creditors and prevented threatening letters and multiple telephone calls from them .I know this is a long process but I have the support of step change to help me through some very difficult times Reviewed on: 22nd July 2021

These guys are amazing!

They don't just help they improve your life. Understanding, empathetic and all round super humans. I shall always be hugely grateful to them. Reviewed on: 22nd July 2021

Excellent customer service help me deal with my credited

Was great to have someone lesining to you about your money worry and the help the give me and support and advice thank you Reviewed on: 22nd July 2021

Lifesavers

Step Change have literally saved my life, and given me hope for the future. If you need help with debt these are the people to talk to. Reviewed on: 22nd July 2021

Amazing service

I didn’t know there was a free service like Stepchange, they have and continue to help me in any way they can, every member of staff I have spoke to do their best to make a difficult situation as easy as possible and I’m very thankful. Reviewed on: 22nd July 2021

Good service

They have helped me a lot , they made sure I was on a track to clear my debt. Reviewed on: 22nd July 2021

Peace of mind

Step change has given me the peace of mind I thought I'd never have, by taking the pressure and the worry of my debt off my shoulders and organising a debt management so as to pay my creditors. Reviewed on: 22nd July 2021

Help when it is needed

Don’t bury your head reach out stepchange will help ease the burden and stigma of being in debt Reviewed on: 22nd July 2021

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