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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Piece of mind and not contacted of others

Piece of mind and not contacted of others Reviewed on: 1st May 2024

have been with stepchange for some years now and the...

have been with stepchange for some years now and they have help me very much. Reviewed on: 1st May 2024

Stepchange, THANK YOU !!

Stepchange’ empathy and compassion has helped me through a difficult and stressful period of my life - I wish I had sought their advice sooner.. Reviewed on: 1st May 2024

Debt Management made easy

Took all the stress out of managing debts, staff all have been understanding and excellent. Hardest part was making the initial call Reviewed on: 1st May 2024

Excellent customer service.

They offered exceptional support and direction to help me manage my finances. Which gave me peace of mind . Reviewed on: 1st May 2024

Great service

Very happy with the service and help that they provide. Reviewed on: 1st May 2024

Helped us no end in managing our debt

Helped us no end in managing our debt Reviewed on: 1st May 2024

Staff are caring and go out of their way to help you...

Staff are caring and go out of their way to help you feel like you are not on your own. Reviewed on: 1st May 2024

Great to work with and very helpful.

Great to work with and very helpful. Reviewed on: 1st May 2024

A lifesaver when drowning in debt

I've used Stepchange for many years after falling Into debt, and from day one they gave me excellent support and advice and with their help I was and am able to deal with my debts ethically without being overwhelmed or pressured. Reviewed on: 1st May 2024

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