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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Help me to sort out my life

They are always there to help, never judging. Because of them my life is on track finally. Reviewed on: 4th September 2021

Understanding

Needed help when I got into difficulties with debts they very good and helpful and do help you through your difficult times Reviewed on: 4th September 2021

Amazing support

From the moment stepchange answered my phone call they have been amazing to deal with. They’ve helped with all my queries regarding my debts and without them I don’t know where I’d be right now. They helped lift a huge black cloud that was hanging over my head. Reviewed on: 4th September 2021

Saved my life

Stepchange helped me find a way forward when it felt like I had nowhere to go. Reviewed on: 4th September 2021

Fantastic

They really helped me out when I felt I had nowhere else to turn to. Every person I have spoken to have been professional, whilst also being very kind and caring. I highly recommend them, you won’t get better anywhere else. Reviewed on: 4th September 2021

Fantastic.

Helped me out of financial troubles. And now I am dept free. Fantastic advice. And always there on the other end of the phone. Reviewed on: 4th September 2021

Great service, could not fault them at all.

I was so worried about my debt, and when I got in touch with Step Change it changed my life, because they sorted everything out for me. Reviewed on: 4th September 2021

Very helpful

Yes always helpful and supportive and there for me if I need encouragement. Thank you! Reviewed on: 4th September 2021

Debt help

Help me to sort debts out and contacted the people i owe . Reviewed on: 4th September 2021

Amazing service

Step change has helped in more ways i could have imagined. Im so close to the finish line now and i owe it all to the help, support and advise from stepchange Reviewed on: 4th September 2021

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