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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life saving

I had a school friend who got into debt over his head back in the early 90s and sadly took his life leaving behind a young family. Things can seem pretty hopeless and dark when this happens to you out of the blue. Know that StepChange is there to give you a helping hand and that helping hand saves lives. Reviewed on: 4th September 2021

So understanding and really helpful

I am repaying back a lot of creditors through step change. They are great, worked everything out for me, went through all my debts, I am now on my way to paying them back at a rate I can afford Reviewed on: 4th September 2021

They changed my life

I was i big troubles because of my decisions, they helped me to fix my mistakes Reviewed on: 4th September 2021

Excellent service help with the stress of debt

Step change help take pressure off your debts and understand your requirements Reviewed on: 4th September 2021

Truly Helpful

I had hit an all time low in debt. StepChange helped me understand my problem without making me feel embarrassed by what I had done. I am nearly finished and if anyone was in the same position as I found myself I would definitely tell them to speak to StepChange. Reviewed on: 4th September 2021

They saved my life.

I was overwhelmed, in debt and desperate. They calmed me down and showed me that I wasn’t alone and would be able to manage my situation. Reviewed on: 4th September 2021

Fantastic

I can not recommend step change enough they have changed my life. Helpful kind job judgemental help and advise took all the stress and pressure away and taught me how to make changes and get back on track. Reviewed on: 4th September 2021

Changed my life for the better

Without StepChange I wouldn't have taken control of my finances in the way that I have. Reviewed on: 4th September 2021

Excellent

Stepchange have changed my life. They are so helpful and what they do really makes a difference. Reviewed on: 4th September 2021

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