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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They are so helpful.

They are so helpful. Put my mind at rest. I still pick the phone up if I receive a letter that looks threatening, they still help and explain to me. Reviewed on: 1st May 2024

They were extremely helpful and friendly they comple...

They were extremely helpful and friendly they completely understood my situation and compromised well Reviewed on: 1st May 2024

Easy, helpful and made life a lot more comfortable t...

Easy, helpful and made life a lot more comfortable to live. Great advise from tram. Monthly updates. Reviewed on: 1st May 2024

Solved my problems very helpful will definitely reco...

Solved my problems very helpful will definitely recommend to friends can't thank them enough top marks Reviewed on: 1st May 2024

Gaining control of my debts

I was very concerned about my mounting debt and step changed showed me how to have a plan to reduce the debt.the pressure eased. Reviewed on: 1st May 2024

I was in debt that I found it hard to sleep as it wa...

I was in debt that I found it hard to sleep as it was getting to much for me to pay and step change literally stepped in and changed it all for me it's made a big difference . Big THANKYOU. Reviewed on: 1st May 2024

Easy to deal with .

Easy to deal with . They sorted everything out . Website easy to use . Reviewed on: 1st May 2024

Helpful and non-judgemental with free advise if you...

Helpful and non-judgemental with free advise if you have debt problems. If you have a debt issue they will be an invaluable support. Reviewed on: 1st May 2024

Great Service!

After the government introduced IR35 I lost 20k overnight leaving me in financial difficulties. I had to change jobs and owed 24k which I was managing before even though I was aware I had taken on a lot. Stepchange have managed it for me with a number I’m comfortable with and I’ve paid 10k back so far. I’ve had no problems with debtors hassling me. I would recommend them wholeheartedly. Reviewed on: 1st May 2024

Basically, I was in the debt I didn’t know what can...

Basically, I was in the debt I didn’t know what can I do? Clean my debt and how can I pay my debt? I applied the step change they help me a lot. They’re very kind. They helping me a lot and give me advice as well. Reviewed on: 1st May 2024

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