Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

View other StepChange products

4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

A wonderful resource

A great help during a stressful time Reviewed on: 4th September 2021

Excellent Service

Step Change has helped to take control of my finances in a very positive way and I will be forever grateful Reviewed on: 4th September 2021

Great help

Dont know how I would have survived lockdown without them. Reviewed on: 4th September 2021

very supportive and informative

so understanding and helpful. They know what they are on about when they talk to you and give advise Reviewed on: 4th September 2021

Such a help when I needed debt advise

Really helped me set up a plan to deal with my debt no stress now so that at last I am sleep worry free Reviewed on: 4th September 2021

Head above water

I frequently recommend Stepchange to friends who find themselves in the position I did, with a good income but debts that made it impossible to survive. Stepchange staff were always friendly, non judgemental but honest. The rules are fair but strict enough to keep you on the path of debt repayment, I am 72 now and my circumstances have changed dramatically since I first dealt with them, my husband left me and I had to rent a bungalow and pay all my own bills but the flexibility and support has enabled me to do that and still keep up my repayments. They literally have been a lifeline. Reviewed on: 4th September 2021

Very compassionate and understanding

Very professional and excellent customer service. It’s not easy talking about finances but Stepchange make it easy for me. They are non judgmental and fair. I would definitely recommend them. Reviewed on: 4th September 2021

Friendly, easy & stress free

I had been with a different company for several years, they were taking so much money that it would take many more years to pay off the debt. Step change made it easy, quicker & stress free. Reviewed on: 4th September 2021

Really good help!

Polite ,respectful and helpful informative also. Reviewed on: 4th September 2021

Amazing company

Really helped me take control of my debt can't thank them enough Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt solutions
from Back2Credit 4.86 from 2016 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub