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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Good afternoon StepChange is the.

Good afternoon StepChange is the. Best make my life easy thank you Reviewed on: 1st May 2024

Stepchange have helped sort out our debts and put us...

Stepchange have helped sort out our debts and put us on a payment plan. A great help as some of our debtors were very unreachable Reviewed on: 1st May 2024

I no longer fell like a failure.

I no longer fell like a failure. They sorted my mess out and lifted me from a dark place. Reviewed on: 1st May 2024

Helpful service

Took lots of pressure off me and contacted my debtors to help me pay my dues. Pleasant staff and very professional and helpful service Reviewed on: 1st May 2024

Easy to set up and with no stress , good communicati...

Easy to set up and with no stress , good communication and takes the pressure off Reviewed on: 1st May 2024

Fantastic company

After a some difficulty with my mental health, I got into serious debt and couldn’t see a future. Stepchange helped me with breathing space initially, and have supported me while I found the strength to get on top of my finances and build a plan. It’s allowed me to worry less and act more Reviewed on: 1st May 2024

I was helped from minute 1!

I was helped from minute 1! They relieved many of my worries effectively and quickly. Very good all round Reviewed on: 1st May 2024

Thank You!!!

I cannot thank StepChange enough for their invaluable advice & support. I was not in a good place before I contacted them. Now I can sleep at night! Reviewed on: 1st May 2024

Excellent service, Every Step of the way

Every single person, through every step of the way has been nothing but excellent! Step Change helped us out of one very bad whole and helped up change our life for the better, I wouldn’t know where we would be without them. Reviewed on: 1st May 2024

Stepchange have changed my life, quite literally!

Stepchange have changed my life, quite literally! Over the course of some years I managed to build debts up to £65,000, the debts comprised of loans, credit cards, finance and overall the payment's were starting to cripple me financial. I couldn't afford to make each payment over the course of the month and the worry this caused was debilitating. It was through a friend that I was recommended to contact Stepchange. They were absolutely fantastic, putting my mind at ease and guiding me through the process of how I could not only manage my debts but with Debt Management Plan, pay them off. They formulated a payment plan that allowed me to continue to support my family but also pay off the debts. They dealt with the creditors directly so I didn't have to and I now had one point of contact to deal with it all. It was just over four years ago that I contacted them and in a couple of months I will be debt free. Throughout that time StepChange have been incredible, on occasion I struggled to make payments due to unforseen things coming up, so long as I contacted them to let them know they made sure everything was taken care of. For anyone that has any debt that they cannot cope with please get in touch with them, they are truly amazing and will I can't thank them enough for what they have done for me! Reviewed on: 1st May 2024

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