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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Relief

Save me a lot of stress and peace of mind Thanks Reviewed on: 4th September 2021

Very Supportive and Understanding

I had a very large Credit Card debts and Stepchange were there to help negotiate an interest free repayment schedule which has worked well. They have taken most of the worry from me and the creditors are fully understanding of the situation. If anyone has financial woes I recommend they contact Stepchange and, above all, be honest with them! Reviewed on: 4th September 2021

Amazing

Can’t speak highly enough of them Reviewed on: 4th September 2021

Fantastic advice

I was overwhelmed and stepchange takes me through and we’re very very helpful Reviewed on: 4th September 2021

Fantastic company

I’m currently with them , and they certainly put our minds at ease . Reviewed on: 4th September 2021

Hassle free, understanding help when you really need it.

This company has helped me turn my life around when I couldn't see a way forward. When I was at my lowest, they helped me get on track, for which I am truly grateful. Reviewed on: 4th September 2021

Debt management

I became in debt after being in a financially abusive relationship, if it wasn’t for stepchange I don’t think I would be here today leaving a review , I have a few years left to pay but nearly there Reviewed on: 4th September 2021

Amazing and friendly

Always there willing to help and support very knowledgeable and no long waiting times Reviewed on: 4th September 2021

Grateful

If it wasn’t for Step Change l don’t know how l would have coped Reviewed on: 4th September 2021

Amazing support.

It really make me Feel that it was away out when I couldn’t see none. Reviewed on: 4th September 2021

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