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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life

Always helpful for anything we ask .life being on a right path since I got StepChange Reviewed on: 22nd July 2021

a sack of coal off my back

i was petrified of my predicament - i mean on the edge of worry and sanity until someone recommended stepchange. within an hour of contacting the i felt great and relaxed and back in the world with some control - they were life savers ! Reviewed on: 22nd July 2021

Great people

Non judgemental with your predicament and offer valuable support. Wish I'd done it years ago. 100% worth this award. Life changing for me and my family. Reviewed on: 22nd July 2021

God send

Step change changed my life , after ex husband left me with all debts they helped me sort everything out, I was rock bottom, they helped me massively Reviewed on: 22nd July 2021

Literally saved my life!

Was in bad place due to ex partner gambling debt but helping me to clear my debts and relieve stress Reviewed on: 22nd July 2021

The best

Without step change I wouldn’t be where I am today , they have been very helpful and always there to help Reviewed on: 22nd July 2021

Excellent service

Very helpful and supportive with a compassionate understanding of people’s situations Reviewed on: 22nd July 2021

Excellent management

After submission of my application, satisfied with step change Reviewed on: 22nd July 2021

So helpful

Always friendly when ever I rang them, basically saved my life I was in a dark place with debt. Amazing service Reviewed on: 22nd July 2021

Relief

Just took all the worry away. When I needed to contact them they were there. Not pushy just fair. Reviewed on: 22nd July 2021

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