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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14701 reviews)

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4.95

Based on 14,701 reviews, last reviewed 9th Aug 2025

56467% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange has really helped me StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14701)

Brilliant

Very helpful and understanding . Absolutely brilliant customer service. Reviewed on: 22nd July 2021

Great company

Stephanie were very helpful when I needed help.They moved so much pressure from my shoulders. Very helpful Reviewed on: 22nd July 2021

Thankful

Saved be from a spiral of debt and depression Reviewed on: 22nd July 2021

Made me feel I can cope.

From the moment they answer the phone they made me feel calmer. They advised me on how to deal with my creditors. They explained all the different options I had so I could make an informed choice. They helped me go through my budget so the maximum amount could be paid to my creditors while still leaving me with some money for myself. Reviewed on: 22nd July 2021

Sensible and sensible

Have been handling our debt management plan for a few years now. They have always been there to listen and advise. Reviewed on: 22nd July 2021

Life changing life saving.

I fought and fought to get by, to survive, to pay the bills, to hide my problems. Within minutes of contacting Step Change I felt supported and could see a debt free future. It is not easy and needs hard work but for the first time I felt better about the mess I was responsible for and confident about the future. Reviewed on: 22nd July 2021

Best step ever.

Was struggling for so many years and Step Change help me. Reviewed on: 22nd July 2021

Life saver

Was in a turmoil with my debt one call changed that very friendly and efficient. Reviewed on: 22nd July 2021

Excellent support

A 1st class worry free service! Reviewed on: 22nd July 2021

From despair to hope for the future

I was recommended to approach StepChange after getting into credit card debt and with the prospect of reduced income in retirement. Their debt counsellor discussed the details with me, calmly and unemotionally, assuring me that I was not alone, but that StepChange could agree a payment plan with me, put it to my creditors, and that a plan could be agreed that all parties could accept. All I had to do was to fulfil my side of the bargain and accept that I had already seriously worsened my credit rating.my credit rating. Since then I have reduced the debt by 1200 pounds, and lived within my means, accepting that there are some things I can no longer afford. Without StepChange this would not have been possible Reviewed on: 22nd July 2021

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