Write a review

StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (12918 reviews)

View other StepChange products

4.96

Based on 12,918 reviews, last reviewed 24th May 2025

168300% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange changed my life. StepChange changed my life from total despair to worry free living with regard to my debts. I have physical and mental health disabilities, without th... Read more Reviewed on: 24th May 2025

Latest lowest rating:

1

Awful - Just made everything so much worst. Just made everything so much worst. I things that were meant to be added to my plan weren't. I was given mis information told different things by diff... Read more Reviewed on: 23rd May 2025

Read all reviews Write a review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

Review StepChange: Debt Management now

Help others make smarter decisions by sharing your own experience.

Write a review

StepChange Debt Management reviews (12918)

Excellent support

These people are helping others when they need it most Reviewed on: 17th June 2021

Good friends at a difficult time

StepChange representatives have been so helpful and supportive at every stage of the process from initial contact, through setting up a budget and agreeing and implementing a payment plan, with continuing reassurance and never a harsh word, despite my stupidity in allowing myself to get into debt Reviewed on: 17th June 2021

professional and caring.

I was getting chased for money I could not pay and I learned of stepchange,and rang them and they sorted out my debts in a professional and caring way and were not judgemental of how I had got into debt, but showed me how to clear all my debts and got in touch with all my creditors and got them to accept a reasonable payments to them that I could afford and that helped me a lot so much so I had 9 debts to clear at first but now I have only 1 now which I will clear in July, and then I will be debt free, so without stepchange I would never had achieved this and I have no words that could thank them enough for how they got me out of a situation that I would never been able to clear my debts on my own so a big thank you to them. Reviewed on: 17th June 2021

Changed my life

I felt like my debt situation was impossible to resolve. Step Change helped me arrange payments to my creditors that I could afford according to my budget. I am disabled and live with mental illness and Step Change were incredibly supportive without patronising me. My life felt totally in unmanageable but now I don’t worry as I make one affordable payment by Direct Debit each month. When it came time for a review they were once again so kind and helpful and took all the stress out of a situation that has caused me huge anxiety in the past. I can’t recommend them highly enough, especially for people like me who live with mental illness and can find it very very hard to deal with situations head-on. Reviewed on: 17th June 2021

Helping us immensely

Always there when we need help and advice Reviewed on: 17th June 2021

Great service

Hassle free.understanding helpful staff and great service Reviewed on: 17th June 2021

Fabulous service

Great and easy to use . Took a lot of weight of my shoulders Reviewed on: 17th June 2021

A helpful hand.

They have been great without their help i would have sunk deeper into debt. Reviewed on: 17th June 2021

Paying back with no hassle.

I found Step Change so helpful and with their help my debt will be paid off by next year. Reviewed on: 17th June 2021

Just fantastic!

So VERY helpful! Answered every question! Explained everything thoroughly! Honestly couldn’t ask for a more helpful company! 10/10 Reviewed on: 17th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from PayPlan 4.94 from 22305 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Debt Solutions
from MoneyPlus 3.00 from 1 reviews

There's still more to see!

StepChange has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub