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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

They were so helpful when I had finical struggle

Because of covid I was only getting so much wage which couldn't meet my bill had less coming in then going they help so much so I dont have to struggle Reviewed on: 22nd July 2021

In the nick of time

Just over a year ago i was overwhelmed by my debts and after some great advice from a friend I contacted Step Change. The team were extremely help and gave me brilliant advice on how to reduce my debt. I now have less worries and managing my debt plan. Thank you so much. Reviewed on: 22nd July 2021

I got my life back.

After working till I was 69 years old, I had to stop because of arthritis and a hip replacement. I had Credit Card debts that I couldn't afford as I only have my pension. I contacted Stepchange and they sorted everything with a Debt Management Plan. My creditors are also on board and I have my life back. I was ill worrying about my debts and Stepchange have been amazing. Reviewed on: 22nd July 2021

Brilliant

Very helpful and understanding . Absolutely brilliant customer service. Reviewed on: 22nd July 2021

Great company

Stephanie were very helpful when I needed help.They moved so much pressure from my shoulders. Very helpful Reviewed on: 22nd July 2021

Thankful

Saved be from a spiral of debt and depression Reviewed on: 22nd July 2021

Made me feel I can cope.

From the moment they answer the phone they made me feel calmer. They advised me on how to deal with my creditors. They explained all the different options I had so I could make an informed choice. They helped me go through my budget so the maximum amount could be paid to my creditors while still leaving me with some money for myself. Reviewed on: 22nd July 2021

Sensible and sensible

Have been handling our debt management plan for a few years now. They have always been there to listen and advise. Reviewed on: 22nd July 2021

Life changing life saving.

I fought and fought to get by, to survive, to pay the bills, to hide my problems. Within minutes of contacting Step Change I felt supported and could see a debt free future. It is not easy and needs hard work but for the first time I felt better about the mess I was responsible for and confident about the future. Reviewed on: 22nd July 2021

Best step ever.

Was struggling for so many years and Step Change help me. Reviewed on: 22nd July 2021

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