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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14701 reviews)

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4.95

Based on 14,701 reviews, last reviewed 9th Aug 2025

56467% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange has really helped me StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14701)

They have been amazing throughout my financial crisis

I have been with StepChange for about 8 years. That have helped my massively throughout this time. I dread to think where I would be now without their help and support. Reviewed on: 22nd July 2021

They saved my sanity

Stepchange took a lot of the worry off my shoulders after I became disabled and unable to service my debts. Although I still received correspondence from my creditors, Stepchange helped me with a Debt Management Plan and provided all the advice I needed to feel more in control of an unfortunate situation. Reviewed on: 22nd July 2021

Very helpful

I lost my husband and a lot of my income I didn't know what to do,my friend told me about step change and I don't know what I would have done without their help Reviewed on: 22nd July 2021

Amazing

I've been on stepchange for 4 year now. Great customer service and always helpful. Even if I'm short on money one month they say pay what you can so it doesn't go down as a missed payment. Reviewed on: 22nd July 2021

Couldn't be better!

I have been using stepchange after a severe change of circumstances left me unable tp pay regular bills and creditors were harassing me to such a point that i couldn't cope. After contacting this awesome charity for help, stepchange took control of my debts, contacted creditors and set up an affordable repayment plan with very little chaSing from creditors. I could't have asked for more Reviewed on: 22nd July 2021

Extremely helpful non-judgemental

Help me get a hold on my debts and provided a clear path out Reviewed on: 22nd July 2021

Life savers

I was at a very low point in my life with debt and so was my dad .My dad was with a company that charged him to pay his debts off ,I don’t know how I found cccs as what they were called when I first set up a debt recovery with them but they really did help so much and also my dad !!!! Thank you so much stepchange Reviewed on: 22nd July 2021

Peace of Mind

I was with a previous debt management company but I was getting no further forward in reducing my balance. Step Change changed that for the better. Great service and support. Reviewed on: 22nd July 2021

Top dollar

From the very first moment I made contact with Step Change, I felt the burden of my messy finances lift & have never looked back. They've kept my focused and although I still have some way to go yet, I know I'm not dealing with it on my own. Reviewed on: 22nd July 2021

I am blessed to have Stepchange on my side

Over the last 6 years I've paid off 95% of all my debts which I couldn't have done if the interest wasn't frozen with Stepchanges help. Life can throw you a curve ball and the unexpected can happen in a flash, catching even the most responsible people out. When that happens and debts become unmanageable Stepchange can slow the pace and reduce the stress. No IVAs or bankruptcies, just one default on your credit file which was removed after 6 years. Totally worth it! I understand debt much better through using them and will never be in that position again. Reviewed on: 22nd July 2021

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