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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14697 reviews)

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4.95

Based on 14,697 reviews, last reviewed 21st Jul 2025

169600% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchang benifits Stepchange has been very helpful with keeping my debts undercontrol and solving trhoise issue which would have ben to difficult on my own. Reviewed on: 21st July 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14697)

Step change is great.

Easy to work with step change, and very friendly. Reviewed on: 22nd July 2021

Debt

Helped me in very hard times of debt and didn't know where to look for help they were very helpful and good from the start Reviewed on: 22nd July 2021

Amazing help

Always helping and advice when needed helps keep me calm always Reviewed on: 22nd July 2021

Great support

The StepChange team is always friendly and understanding. A massive help when needed the most. Thank you. Reviewed on: 22nd July 2021

Brilliant

I was so worried about my debt, but Stepchange changed all that. I now have peace of mind and my life back knowing all of my debts are being paid off at a rate I can afford Reviewed on: 22nd July 2021

Excellent service

When I lost my job I didn't no how I was going to manage until I phoned step change they sorted everything and gave me and my family peace of mind Reviewed on: 22nd July 2021

Amazing customer service

Amazing customer service ans Amazing help they provide..thanks alo Reviewed on: 22nd July 2021

Exceptional help

Everyone at StepChange is friendly and professional and make talking about debt issues straightforward Reviewed on: 22nd July 2021

Thank you StepChange!

StepChange has helped us get our life back! Customer service is always extremely helpful, non-judgmental and very knowledgable hence, able to resolve any query instantly literally from day 1 (on DMP for the past 2 years) We honestly don’t know where we would be now without StepChange! Yes we are still in debt and all our disposable income is spent on debt but with StepChange we are no longer alone, trying to tackle many creditors ourselves! We feel very grateful and will never be able to thank StepChange enough for all the hard work, care and commitment. We just wish we sought support sooner and weren’t afraid to make that first call. StepChange you’ve saved our lives, relationships and lots more, we are half way there and cannot wait to be debt free! Reviewed on: 22nd July 2021

A real lifeline

At one of the lowest times in my life StepChange was my lifeline. They made me feel assured about my plan to get out of my situation and managed my creditors on my behalf. I am regularly updated and when I can pay more as I work towards being Debt Free. I couldn’t have done it without StepChange and I will forever be grateful. Reviewed on: 22nd July 2021

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