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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Amazing Lifesavers

They ate the most amazing organisation, which deserves this award for all the people they've saved, mentally and financially. Reviewed on: 22nd July 2021

I wish I'd have gone there sooner

Completely saved my finances in all honesty & couldn't do anymore to help me Reviewed on: 22nd July 2021

Fantastic

Took all my stress and worry away Reviewed on: 22nd July 2021

Life changing !

Best decision ive done, thanks to Stepchange and their non-judgemental and friendly approach, they have been critical in helping me getting my life back. Reviewed on: 22nd July 2021

Life savers

I am positive that with their friendly no nonsense advice and support they have literally saved lives. Reviewed on: 22nd July 2021

Really helpful

Sorted me out and now I'm on my way to eventually being debt free Reviewed on: 22nd July 2021

Excellent service

Always on the end of the phone to advise and reassure. Great advice from knowledgeable people. Reviewed on: 22nd July 2021

Simply the best

Step Change has helped me stay positive from the time when I needed help the most. Reviewed on: 22nd July 2021

Step Change saved me!

I’ve lost my job due to the pandemic and was left with all my debt not knowing what to do. Step Change really changed my life! Thank you for your support, help, advise and understanding. I can’t recommend Step Change more! You are saving people’s lives! Thank you! Reviewed on: 22nd July 2021

They have been amazing throughout my financial crisis

I have been with StepChange for about 8 years. That have helped my massively throughout this time. I dread to think where I would be now without their help and support. Reviewed on: 22nd July 2021

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