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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Amazing people, fantastic service, don't know where I would be without them.

Fantastic service, I would be in diaper without them. Reviewed on: 22nd July 2021

Very helpful and understanding debt charity

Stepchange have really helped me take control of my debts. All of the staff are very helpful, understanding and friendly and thanks to their help and support I feel much more confident that I’ll be able to clear my debts. Reviewed on: 22nd July 2021

For Peace of mind

Stepchange are a great help to those in financial difficulties. They can advise on how to face up to the problem and deal with it, rather than avoiding it, therefore helping people sleep at night. Reviewed on: 22nd July 2021

Very professional, always polite

I can’t recommend Stepchange highly enough. They are very professional, always polite, and can help you to feel calmer about your debts. They’re never judgemental or condescending. Reviewed on: 22nd July 2021

excellent service

dealt with us quickly and gave us advice to put our financial position in a manageable state Reviewed on: 22nd July 2021

Helped me so much

I was getting myself into such a state trying to pay all my debts but stepchange sorted it all out for me and stopped me worrying. Reviewed on: 22nd July 2021

Friendly and helpful

It made a traumatic experience into a safe and helpful one. The staff are always personable, helpful and knowledgeable. Other companies should take a leaf out of their book. Reviewed on: 22nd July 2021

they saved our lives

They helped us by negotiating our debts, which no longer let us sleep. We are still paying. But we are very happy. For today we can sleep in peace. Reviewed on: 22nd July 2021

The very best in customer satisfaction and experience.

The Stepchange team are wonderful, experienced, and very compassionate to your situation. The help they give you makes you feel lighter in mind and spirit and no one judges you for your financial difficulties and mistakes. In their capable hands you feel financially able to manage your money again. I will never regret turning to them in my hour of need, especially when the bank turned its back on me. Reviewed on: 22nd July 2021

Peace of mind always

Quietened my creditors by negotiation of sensible repayment Reviewed on: 22nd July 2021

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