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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

No where to go!

My financial situation was causing me so much anxiety and sleepless nights. I eventually spoke to step change and they literally changed my life. They helped me in every way possible. They talked me through a realistic repayment programme and prepped me what to expect if one of my debtors contacted me. Even when I had a few bumps down the road they were so supportive. I am now debt free Reviewed on: 22nd July 2021

Always so helpful

They have the friendlier at best staff!! Reviewed on: 22nd July 2021

Best step I ever took

Like most people in debt I was worried and didn’t know where to turn. After some searching I came upon Stepchange. Immediately I was put at ease and their system kicked in. Over the years I have had help when I needed it and plenty of advice. I am now completely debt free and that is thanks to the help and assistance from Stepchange. They were there when I most needed them and took the worry associated with debt away. It was the best step I ever took. Reviewed on: 22nd July 2021

Gave complete peace of mind.

Complete peace of mind and very helpful and understanding of your problems. Would recommend Step Change to anyone with financial concerns Reviewed on: 22nd July 2021

Absolutely changed my life.

Don’t suffer, don’t hide. These guys will fix it ! Reviewed on: 22nd July 2021

They really do help

They take the stress out of debt management would recommend 100% Reviewed on: 22nd July 2021

Easy and efficient

So simple , effective and friendly service .what else can I have ? My life has changed thanks to You , thanks to All of you . Reviewed on: 22nd July 2021

EXCELLENT

I believe that without step change my life will be hell Reviewed on: 22nd July 2021

A massive help.

Really helped me out. Always at the end of the phone. Reviewed on: 22nd July 2021

Light at the end of the tunnel

Step change has helped me out from all the sleepless nights and non stop worrying and constant persistent calls from the company’s that get you in to debt so quickly. Reviewed on: 22nd July 2021

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