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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14713 reviews)

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4.95

Based on 14,713 reviews, last reviewed 7th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The staff are very friendly and take your hand guidi... The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14713)

EXCELLENT

I believe that without step change my life will be hell Reviewed on: 22nd July 2021

A massive help.

Really helped me out. Always at the end of the phone. Reviewed on: 22nd July 2021

Light at the end of the tunnel

Step change has helped me out from all the sleepless nights and non stop worrying and constant persistent calls from the company’s that get you in to debt so quickly. Reviewed on: 22nd July 2021

Amazing people, fantastic service, don't know where I would be without them.

Fantastic service, I would be in diaper without them. Reviewed on: 22nd July 2021

Very helpful and understanding debt charity

Stepchange have really helped me take control of my debts. All of the staff are very helpful, understanding and friendly and thanks to their help and support I feel much more confident that I’ll be able to clear my debts. Reviewed on: 22nd July 2021

For Peace of mind

Stepchange are a great help to those in financial difficulties. They can advise on how to face up to the problem and deal with it, rather than avoiding it, therefore helping people sleep at night. Reviewed on: 22nd July 2021

Very professional, always polite

I can’t recommend Stepchange highly enough. They are very professional, always polite, and can help you to feel calmer about your debts. They’re never judgemental or condescending. Reviewed on: 22nd July 2021

excellent service

dealt with us quickly and gave us advice to put our financial position in a manageable state Reviewed on: 22nd July 2021

Helped me so much

I was getting myself into such a state trying to pay all my debts but stepchange sorted it all out for me and stopped me worrying. Reviewed on: 22nd July 2021

Friendly and helpful

It made a traumatic experience into a safe and helpful one. The staff are always personable, helpful and knowledgeable. Other companies should take a leaf out of their book. Reviewed on: 22nd July 2021

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