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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16842 reviews)

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4.92

Based on 16,842 reviews, last reviewed 24th May 2026

102300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Depth hepl Step change hepled us through a very difficult time in our life. And help to resolve a situation with depth due to a change in our health issues that ... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16842)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helped me get straight

I lost my job and was saddled with crippling debt and aggressive debt collection agencies, step change handled everything and I am on my way to being debt free. Reviewed on: 4th September 2021

Understanding and helpful

Whilst no one wishes to be in a position whereby we need the assistance of a DMP, the staff at Stepchange make it a considerably more pleasant experience than one may think. They are thoughtful, understanding and make you feel like they are genuinely on your side. That support alone is worth more than money. Reviewed on: 4th September 2021

Great

Stepchange have been great. Really been supportive. Reviewed on: 4th September 2021

Friendly but professional

Great customer service and friendly yet professional. Reviewed on: 4th September 2021

Excellent

Very understanding felt very at ease and everything was sorted out took away slot of stress and anxiety Reviewed on: 3rd September 2021

A lifeline

An excellent service which does not judge. Reviewed on: 3rd September 2021

Incredibly Supportive

Nothing is too much bother for Step Change. They can always help no matter the situation. They always make sure you understand the options. Reviewed on: 3rd September 2021

helped get my life back on track

so friendly none judgemental and approachable Reviewed on: 3rd September 2021

Chikol

It takes all stress out you can carry on like nothing happens. Reviewed on: 3rd September 2021

Excellent Support

StepChange gave me second life and Support for me Reviewed on: 3rd September 2021

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