Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

View other StepChange products

4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

helped get my life back on track

so friendly none judgemental and approachable Reviewed on: 3rd September 2021

Chikol

It takes all stress out you can carry on like nothing happens. Reviewed on: 3rd September 2021

Excellent Support

StepChange gave me second life and Support for me Reviewed on: 3rd September 2021

took the misery out of my debt situation

quickly became an ally when i needed assistance Reviewed on: 3rd September 2021

Getting ur debts in place with more affordable payment each month much easier than paying different dates through a month period

Great company belongs you keep them updated Easy to talk to so great customer service Makes your debts easier to control with one simple payment each month To be honest I would off probably had to have gone bankruptcy if it wasn't for step change Thankyou for all your help Reviewed on: 3rd September 2021

Very satisfied client of Step Change

Step Change have helped me over the last 4 years and I couldn't be more happy with the service and advice that they have given me during this time.. Reviewed on: 3rd September 2021

Supportive charity

I can sleep at night because of their support and help. Reviewed on: 3rd September 2021

Outstanding

I thought my life was going to fall apart because of my debt, yet StepChange made me feel like I wasn't alone and that there was an answer. I'm still paying off my debts, but StepChange has meant that it is no longer daunting and is simply another regular and manageable outgoing. I couldn't recommend them enough. Reviewed on: 3rd September 2021

Helpful debt management company

It was like having a massive weight lifted from my shoulder when I spoke to Step Change Reviewed on: 3rd September 2021

A weight was lifted & i found light at the end of a very dark tunnel

I was desperate when I contacted stepchange. They explained all my options even suggested what might be best for the circumstances I was in. Their help saved my mental health. Before reaching out I felt trapped & overwhelmed & genuinely did not no where to turn. I used step changes debt calculator and then spoke to someone over the phone who helped me set up a DMP. I feel relieved. Reviewed on: 3rd September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Management
from DFH Financial Solutions 3.92 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub