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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Life changing

I am really satisfied with the advice i recieved from Step Change. It was a hard time that was made clearer with the advice over the phone and email. I was shy at first to talk but now i feel so confident and have everything undrr control. Reviewed on: 13th July 2023

Great help when needed

Step change helped us out when things came to a head without any judgement. Thank you Reviewed on: 13th July 2023

Super helpful

Surer, very nice helpful, thank you Reviewed on: 13th July 2023

Absolutely help me

Absolutely help e with my debts and listening through out my concerns Reviewed on: 13th July 2023

Excellent

Step Change have help me manage my debt in a simple way. I was so worried about my debt management and it was getting me down. I contacted Step Change and they immediately assisted me and set up my plan. Cannot fault them Reviewed on: 13th July 2023

Big Help

In the recent years, i've been unwell and was unable to work. I started making debts to manage myself and the household. Step Change has helped me make arrangements to help me become debt free in the future years. Thank you very much. Reviewed on: 13th July 2023

Best step I've ever taken

The support and professionalism was second to none. Made a very stressful situation easy to digest and everything was easy to complete. Always available to answer any queries. Literally life changing. Reviewed on: 13th July 2023

Hardest decision,easiest execution

We fought against admitting we had a debt problem. Once we decided to seek help from Step Change and made contact, we were helped each step of the way and made to feel that there is an end to our problem Reviewed on: 13th July 2023

Best debt management company

They literally changed my life. Without Step Change, I’d have credit card companies send me warning letters until I would just crumble. Now with a monthly min payment that I can afford, I am finally able to sort my finances out Reviewed on: 13th July 2023

A weight off my mind

Professional and understanding, get your problems sorted very efficiently Recommend strongly Reviewed on: 13th July 2023

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