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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Straightforward and supportive

Easy to set up, people always ready to help, straightforward advice and manageable payments Reviewed on: 22nd July 2021

A Fantastic and Professional Charity

I have used Step Change for a number of years to manage finances and they have been absolutely fantastic with their advice and support. Reviewed on: 22nd July 2021

Life saver

Had a lot of debt about 9 years ago. Stepchange sorted it all out. Made regular payments. No pressure lovely staff. Now paid off 8 creditors and 1 left to go. Defo recommend them. Reviewed on: 22nd July 2021

Step change is great.

Easy to work with step change, and very friendly. Reviewed on: 22nd July 2021

Debt

Helped me in very hard times of debt and didn't know where to look for help they were very helpful and good from the start Reviewed on: 22nd July 2021

Amazing help

Always helping and advice when needed helps keep me calm always Reviewed on: 22nd July 2021

Great support

The StepChange team is always friendly and understanding. A massive help when needed the most. Thank you. Reviewed on: 22nd July 2021

Brilliant

I was so worried about my debt, but Stepchange changed all that. I now have peace of mind and my life back knowing all of my debts are being paid off at a rate I can afford Reviewed on: 22nd July 2021

Excellent service

When I lost my job I didn't no how I was going to manage until I phoned step change they sorted everything and gave me and my family peace of mind Reviewed on: 22nd July 2021

Amazing customer service

Amazing customer service ans Amazing help they provide..thanks alo Reviewed on: 22nd July 2021

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