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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Thank you step change

My life has improved for the better since Step change helped me to sort out my finances. Reviewed on: 3rd September 2021

Such a relief!

Colleagues at StepChange made me feel comfortable discussing my debt and arranging a plan that has been affordable and suitable. I can manage the plan and I’m really looking forward to becoming debt free! Reviewed on: 3rd September 2021

Step Change 'changed' our lives for the better!

When we had outstanding debts Step Change gave us an outstanding service. They explained everything, they made switching over to them so easy and changed our worries to empowerment and a belief that we could get through our financial situation. Every time I have spoken to them they are so understanding, helpful and courteous. Thank you so much Step Change. Reviewed on: 3rd September 2021

Lifesavers!

The sheer relief when I contacted StepChange initially was amazing, and I still feel the same after all this time. StepChange have consistently been fair and supportive and I really can't fault them! Reviewed on: 3rd September 2021

So supportive every step of the way

Nonjudgmental support given during every contact. The support given has had a positive impact on my mental health and I am finally managing my debt and can see clearly when I will be debt free. I already recommended Step Change to others, and will continue to do so as they really have changed my life. Reviewed on: 3rd September 2021

Fabulous company

Staff are always supportive, understanding and helpful Reviewed on: 3rd September 2021

Excellent service

Step change has changed my life.. Reviewed on: 3rd September 2021

Good service with great piece of mind

Helped me it of a very dark place Reviewed on: 3rd September 2021

Amazing help

Step Changed offered a timely and affordable solution to a financial crisis and have demonstrated understanding and assistance. Reviewed on: 3rd September 2021

They have been amazing so supportive and helpful

I got into debt when my ex husband walked out on me and my 8 year old daughter 16 years ago. I have been a client with stepchange for many years without them I don't know how I would have been able to sort my debts out in an organised affordable way and will always be grateful to them ❤ Reviewed on: 3rd September 2021

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