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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,851 reviews, last reviewed 26th May 2026
102700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026
Samia k's avatar
Samia k

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

Excellent service

5
Excellent service and good experienced staff happy to go with #step change 5* Reviewed on: 3rd September 2021
Ali Abid's avatar
Ali Abid

Excellent service

5
Took my worries away very friendly brilliant service Reviewed on: 3rd September 2021
craig wislawski's avatar
craig wislawski

Simply the best

5
Very understanding and friendly professional service who puts their customers first. Reviewed on: 3rd September 2021
Giovannimarrocco1957@gmail.com 's avatar
[email protected]

Terrific service

5
They are such a friendly efficient organisation and make you feel so safe Reviewed on: 3rd September 2021
Janice Siver's avatar
Janice Siver

Absolute life savers!

5
Professional, supportive and reliable company. From the very first phone call I felt respected and valued. Step Change supported me through the process of setting up the plan and gave me back my dignity and self-respect. The plan was affordable and I'm now debt-free. No more worrying and sleepless nights. I simply can't recommend Step Change highly enough. Reviewed on: 3rd September 2021
Kate McNulty's avatar
Kate McNulty

Very happy with their service

5
Helped me a lot during my struggles Reviewed on: 3rd September 2021
Emiljano's avatar
Emiljano

The best there is.

5
Stepchange are life changing. Debt is a worrying thing,it can make people ill and stepchange are there to help when you think that your world is falling apart.very helpful staff.its a big weight off your shoulders. Reviewed on: 3rd September 2021
Kelly Washington's avatar
Kelly Washington

A weight lifted

5
So helpful, non judgemental and give great advice. Reviewed on: 3rd September 2021
Reyhan Ozyurt's avatar
Reyhan Ozyurt

Great service felt relaxed

5
They took all the concern of debt from me. Most of the creditor are known to step change. It was great I set it up and all the worry I had were handled by step change. I would definitely recommend. Reviewed on: 3rd September 2021
Maxine Brown 's avatar
Maxine Brown

Very helpful company

5
Step change has taken the weight off my shoulders and has helped me manage my debts in an affordable way Reviewed on: 3rd September 2021
Lucy Embley's avatar
Lucy Embley

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