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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14701 reviews)

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4.95

Based on 14,701 reviews, last reviewed 9th Aug 2025

56467% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange has really helped me StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance. Reviewed on: 9th August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14701)

Godsend just a Godsend

They are professional helpful and understanding They literally make life livable Reviewed on: 22nd July 2021

Life Changing

To say myself and partner were at breaking point was an understatement. I phoned Step Change and from the first call it was like a weight had been lifted off our shoulders. We now have a manageable plan in place. The staff have always been friendly and very knowledgeable. Excellent Service. Thanks. Reviewed on: 22nd July 2021

Helpful

Helpful friendly service with no pressure Reviewed on: 22nd July 2021

I was so scared

I had filled out online forms for debt advice lots of times…and when it came to the dreaded call I would avoid….but I couldn’t cope with my debts anymore…Stepchange made the whole process so simple and never made me feel anything but relief…now I’m in control of my finances and enjoying life. Highly recommend Reviewed on: 22nd July 2021

Creditors Assasin

Took the pain and strain away from the nightmare of being constantly text.. emailed and called by creditors who don't care a dot about your financial position.. mine caused by divorce and ex wife..I can sleep at night now.. Reviewed on: 22nd July 2021

Excellent service

Step change costs nothing and provide an excellent service. It's easy to get hold of them on the phone if I need anything, and they are always eager to help. They send regular emails with advice and information on dealing with debt, and do all this for free. I would definitely recommend StepChange to anybody struggling with debt. Reviewed on: 22nd July 2021

Excellent

Really nice to talk to understanding no pressure, no judgement and helpful help me so much Reviewed on: 22nd July 2021

Amazing service

The advisors I have spoken too have all made me feel like a normal person and that there’s no shame in the financial issues I’ve had. That level of compassion is priceless to me. I have recommended StepChange to many people. Reviewed on: 22nd July 2021

Life changing

Changed my life around, really helped me afford manageable payments and every person I've spoken to has been amazing Reviewed on: 22nd July 2021

Fantastic support

My family income unfortunately took a massive dip as my husband was on long term sick leave due to health reasons and sadly he doesn’t get paid. I contacted StepChange and explained my situation and they were absolutely fantastic. They were extremely knowledgeable and understanding and I was made not to feel embarrassed about our situation. I cannot thank StepChange enough for helping us through our difficult situation. Reviewed on: 22nd July 2021

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