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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Peace of mind

Understanding staff very approachable and did feel judged, step change done exactly what they said no false promises and gave me peace of mind Reviewed on: 13th July 2023

A very helpful and professional service

Step Change is a company that's helped me with my debt management and have been a great help from the start. Every person I spoke to throughout the process were polite and understanding; I had my doubts at first but getting help and advice regarding debts has made life a little easier day to day. I would strongly recommend using Step Change if there are any issues with one's debt. Reviewed on: 13th July 2023

Weight of our shoulders

Step change are an understanding company who have helped with our debt problems they don't want to know why it happened but gave us the help and guidance we needed to sort out a plan to get our problems under control and make a monthly payment to satisfy our creditors. First class service can not fault it Thank you Steph change from the bottom of our hearts Reviewed on: 13th July 2023

Helpful, supportive.

I contacted step change because my circumstances changed and I was really struggling to manage everything. I get supported for day 1, helpful and understanding staff made me feel confident and less stressed and anxious. My debt is now manageable and I know it will be paid back. I have phoned and the staff are all amazing. Couldn’t thank them enough. Reviewed on: 13th July 2023

A solution when I thought there wasn't one

Step change offed help when I thought I was in a situation that had no solution. They were extremely helpful, understanding, patient, none judging, and created a solution for my financial car crash I'd found myself in. I am now able to Repay my debts in an affordable manner that was tailored to my needs and removed the stress of debt allowing me to getbon with my life. Reviewed on: 13th July 2023

Life savers

Contacted these guys as my debt was out of control and they have worked with me to help me manage my money and pay what I owe in a manageable way and time frame. Always quick to answer my calls and provide me with a solution and information which makes my life a lot easier than it was and have no worries now. Thanks step change. Reviewed on: 13th July 2023

piece of mind

the help you get gives you piece of mind and stability Reviewed on: 13th July 2023

Change my life

Can now relax a little more with there help Reviewed on: 13th July 2023

Excellent service and not judgemental

Service was excellent with a dept plan in place which I could manage it very reassuring and kind Reviewed on: 13th July 2023

Relief

This charity is so helpful. Debt is frowned upon and hard to escape for the majority of households. When you speak to them they’re just human beings wanting to help people in crisis. They put you at ease and help find the solution for each individual. Amazing! No more sleepless nights and worries. Thank you Step change you’ve taken so much stress away Reviewed on: 13th July 2023

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