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StepChange: Debt Management reviews

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4.95
Based on 14,698 reviews, last reviewed 25th Jul 2025
169650% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

From sleepless nights to stress free. Stepchange took all the worry and stress away, customer service is outstanding. Any issues I’ve had have been dealt with professionally. I cannot than... Read more Reviewed on: 25th July 2025
M J's avatar
M J

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14698)

I was so scared

5
I had filled out online forms for debt advice lots of times…and when it came to the dreaded call I would avoid….but I couldn’t cope with my debts anymore…Stepchange made the whole process so simple and never made me feel anything but relief…now I’m in control of my finances and enjoying life. Highly recommend Reviewed on: 22nd July 2021
Mojojo's avatar
Mojojo

Creditors Assasin

5
Took the pain and strain away from the nightmare of being constantly text.. emailed and called by creditors who don't care a dot about your financial position.. mine caused by divorce and ex wife..I can sleep at night now.. Reviewed on: 22nd July 2021
Paul Hughes's avatar
Paul Hughes

Excellent service

5
Step change costs nothing and provide an excellent service. It's easy to get hold of them on the phone if I need anything, and they are always eager to help. They send regular emails with advice and information on dealing with debt, and do all this for free. I would definitely recommend StepChange to anybody struggling with debt. Reviewed on: 22nd July 2021
Luke Jones's avatar
Luke Jones

Excellent

5
Really nice to talk to understanding no pressure, no judgement and helpful help me so much Reviewed on: 22nd July 2021
Sharon's avatar
Sharon

Amazing service

5
The advisors I have spoken too have all made me feel like a normal person and that there’s no shame in the financial issues I’ve had. That level of compassion is priceless to me. I have recommended StepChange to many people. Reviewed on: 22nd July 2021
Sarah's avatar
Sarah

Life changing

5
Changed my life around, really helped me afford manageable payments and every person I've spoken to has been amazing Reviewed on: 22nd July 2021
Natasha Masefield's avatar
Natasha Masefield

Fantastic support

5
My family income unfortunately took a massive dip as my husband was on long term sick leave due to health reasons and sadly he doesn’t get paid. I contacted StepChange and explained my situation and they were absolutely fantastic. They were extremely knowledgeable and understanding and I was made not to feel embarrassed about our situation. I cannot thank StepChange enough for helping us through our difficult situation. Reviewed on: 22nd July 2021
Val's avatar
Val

Great Help

5
Really easy to sign up and sort my debts! Reviewed on: 22nd July 2021
Amy's avatar
Amy

Superb service.

5
First class service. The best in the business in my opinion. Reviewed on: 22nd July 2021
Gary's avatar
Gary

Excellent service

5
Non judgmental professional service Reviewed on: 22nd July 2021
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