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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Amazing lifeline when things are difficult

5
Gae me breathing space to manage my finances Reviewed on: 22nd July 2021
Andrew Smith's avatar
Andrew Smith

Saves my sanity

5
Strugglng with mental health which covid amplified. Stepchange helped me cope with the stress and deal with my debts. Thank you all at stepchange. Reviewed on: 22nd July 2021
david sydney's avatar
david sydney

Giving back the control to your life

5
They have been helpful from the day I decided to reach out to Stepchange. Where I felt that nobody will understand my situation, they did. They have helped me back on my feet and carry on with life's challenges. One day I will be debt free. Thank you Stepchange and everyone that has helped someone like myself manage their debt. Reviewed on: 22nd July 2021
Kashem Abdul's avatar
Kashem Abdul

You got my vote

5
All the team are all very professional and would recommend them to all Reviewed on: 22nd July 2021
Ann Langan's avatar
Ann Langan

Took away our worries

5
Step change really did change our lives. We had to arrange a DMP when my husband got ill and could no longer work. Step change helped us to deal with creditors, arrange a plan we could afford and we have been able to stick to it for the past 6 years. We have one more year to go and we will be debt free! Thank you step change for helping us to take control of our finances at the most challenging period of our lives. Reviewed on: 22nd July 2021
Sarah's avatar
Sarah

Life saver

5
Going through a really difficult time.Step Change help me get get things back on track Reviewed on: 22nd July 2021
Ros hassman's avatar
Ros hassman

Helpful staff that always go above and beyond and make you feel comfortable discussing debt

5
Step change have been helping me for a few years now and I can honestly say they have given me my life back. Reviewed on: 22nd July 2021
Michelle 's avatar
Michelle

Amazing people

5
Thank you. So many headaches and stress saved. Friendly helpful and understanding people Reviewed on: 22nd July 2021
Paula c's avatar
Paula c

Helpful and reassuring customer service.

5
Stepchange has been very supportive , sensitive every step of the way, and all the staff I have dealt with to date ,have treated me with respect and high level of sensitivity in managing my current plan with them. Will highly recommend Stepchange to my friends and family. Reviewed on: 22nd July 2021
Reg Antubam's avatar
Reg Antubam

100% Lifesaver

5
Fantastic help, taken a weight off my mind when I didn't know where to turn. Reviewed on: 22nd July 2021
Trudy's avatar
Trudy

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