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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Simple and supportive

We would not have been able to address our issue without the guidance and support of this service. Thank you so much. Reviewed on: 3rd September 2021

Gave me back quality of life!

Kind considerate in no way judgemental and so helpful. Thank you! Reviewed on: 3rd September 2021

Amazing

Very understanding and helpful helped me in my time of need Reviewed on: 3rd September 2021

Best thing I did

After my husband passed away I got into a mess financially. I was stressed and very worried. Somebody recommended Step Change and it changed my life. They are so helpful and guide you through everything. I now feel in control and am very grateful to Step Change. I would highly recommend them. Reviewed on: 3rd September 2021

First class service

Was at my wit's end what to do with my debt step change helped me through this can not thank them enough Reviewed on: 3rd September 2021

Professional, supportive and non-judgmental

StepChange have been brilliant since our financial situation worsened due to a job loss. They have been utterly professional, supportive, approachable and non-judgmental in all our dealings with them. I have already recommended them to others and have no hesitation in doing so. I am truly grateful for their help and support during a very stressful period. Reviewed on: 3rd September 2021

Excellent

Very Helpful and Gives peace of mind Reviewed on: 3rd September 2021

Very good service

Very helpful and very understanding make me feel well come and solved how to pay off my depts Reviewed on: 3rd September 2021

Life changing

I had my disability benefit cut, I don't know what I would have done without stepchange. They showed compassion and a realistic solution to my financial mess,which had initially left me feeling suicidal. Reviewed on: 3rd September 2021

They are very helpful and put your mind at rest

They are always very approachable and help you so much Reviewed on: 3rd September 2021

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