Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

View other StepChange products

4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Lifeline

I am disabled and have found life so hard over the last three years, the cost of living just about finished me. I was drowning in interest fees and higher heating and food Bill's, step change helped me work out a payment plan that I could afford on my disability benefits. I was crippled with anxiety and depression they took me step by step asking whether I was ok to carry on even talked to my daughter on my behalf. I owe everything to them life is still hard but I feel more like I can manage each day. Once again I can't thank the team enough they have saved me. Reviewed on: 13th July 2023

Peace of mind

Fantastic people with great knowledge after dealing with Step change I slept a lot better with the brilliant advice I was given with dealing my debt Reviewed on: 13th July 2023

Supportive, helpful, effeceint, understanding

Step Change is always easy to work with, transparent, and super supportive. Can't recommend the organisation highly enough Reviewed on: 13th July 2023

Step change are fantasticc

Lovely people, great charity, very knowledgeable Reviewed on: 13th July 2023

Step Change- Life Saver

I was on the verge of suicide after being defrauded and went into a huge debt, till I was recommended to Step Change. The advisors are very kind and supportive and non judgemental. THANK YOU STEP CHANGE Reviewed on: 13th July 2023

Wonderful people helping hand

Step2Change saved my life They helped me to stabilise my finances and for me to get back on my feet I would recommend them to anyone who is struggling Reviewed on: 13th July 2023

Helped me Sleep at night

Getting help from Step Change helped me sleep at night, after months of worry over debts. Reviewed on: 13th July 2023

Step Change - Excellent

After struggling to manage my debts for a long time I finally turned to Step Change. Within a short period of time just and a few really understanding phone calls, my debt plan was in place, my creditors were off my back and I could start to open my post and emails again without holding my breath every day. Can never thank them enough. Reviewed on: 13th July 2023

Amazing

Don't know what i would have done without stepchange. Amazing people who work so hard on your behalf. Reviewed on: 13th July 2023

Really helpful

Great advice with helpful call handlers, if you're in the doodoo they'll more than do do. You get the idea. Reviewed on: 13th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt Management
from Creditfix 4.63 from 795 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub