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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Breathing Space

Before contacting Step Change, I felt like I was drowning in debt. I honestly was beside myself. I went onto the Step Change website not knowing what lay ahead. I filled out a straight forward form with about my situation. After a few days Step Change got back to me with a Debt Management Plan. For a fixed sum each month all of my creditors will be paid. I feel so relieved that I won't be being hounded by these companies now. Step Change has given me a lifeline. I thoroughly recommend anyone struggling with debt to go on to the Step Change website or call them and see how they can help. Reviewed on: 13th July 2023

Amazing

Can’t thank Step change enough. Really helped me when I thought there was no hope. Set up DMP and on the road to a more financial stable future. Reviewed on: 13th July 2023

The best help and support!

Setting up a DMP with Stepchange was so simple, the website was very user friendly and all the steps were straightforward. There's no need to be on the phone for hours anymore as almost everything you need to do/change/update/give more details on, can all be done via the website or email. They remind you about additional steps you can take such as breathing space but you don't receive constant reminders or pushy emails and you can take the application at your own pace so you don't feel rushed. All my options, pros and cons were laid out clearly to help me make the best decision based on my personal situation. I never felt overwhelmed during the process with Stepchange and still feel supported even after set up and making regular payments Reviewed on: 13th July 2023

Wonderful people

This was a very helpful debt management who where easy to work with and gave me the confidence to manage my debt Reviewed on: 13th July 2023

Worry free

Absolutely amazing and helpful throughout all the stages. Cannot fault this service Reviewed on: 13th July 2023

Great understanding and solutions to my debt crisis

Cant fault stepchange. All advisors are helpful , knowledgable friendly and non judgemental and helped me make sense of my debt and action a plan that finally gave me hope and a way out of seemingly financial hole. Cant fault then Reviewed on: 13th July 2023

Amazing debt company

Contacted them for advice on my debts they went above and beyond to help me with amazing advice and help getting my debts in order only ones that did and wouldn't know where I would be without them highly recommended them to anyone Reviewed on: 13th July 2023

Saved me

From the 1st phone call to step Change my life became my life again. They went beyond to help and reassure me that I could get my finances sorted. Without their help I would have lost everything. They are always available to contact. Reviewed on: 13th July 2023

Excellent service

I went to stepchange as they were the most helpful and was so easy to do it all online I am so glad I am with them as they have excellent service always polite emails and are always there if you need help. And so easy to set up a plan Reviewed on: 13th July 2023

So Helpful - huge relief

So easy to fill the online form to get debt advice and debt solutions. Process was so easy and simple, kept up to date with the progress at all times. Taken a huge weight of my shoulders and wish I’d contacted them sooner! Reviewed on: 13th July 2023

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