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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

72% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Turned my life around

Struggling with finances effects everything - I couldn't sleep, I was over eating like crazy and my mental health had hit rock bottom. Step Change were so helpful and positive every time I spoke to someone, the support has been truly amazing and I can't thank them enough. Reviewed on: 22nd July 2021

Life changer!

StepChange were recommended to me by a friend who had watched me struggle with debt for years. I eventually plucked up the courage to speak to them and the support they gave me was a life changer that made me feel in control of my finances and, for the first time in years, I could breathe and sleep at night! Reviewed on: 22nd July 2021

Very helpfull,approachable and caring people

Helped me sort out my life the way i needed Reviewed on: 22nd July 2021

Step change helped me

Step change were amazing when I was at my lowest and so scared .. they were so very caring at the start and have continued to be … always there for support and advice Reviewed on: 22nd July 2021

Life savers!

I had got myself and family into bad debt, which I had tried to juggle for many months. It was just spiralling out of control! One call to stepchange changed everything for the better. They didn't judge you or make me feel small or stupid! Just offered good advise and a way forward with the problems I had created. Would not hesitate to recommend them to anyone. Many thanks to the stepchange team. Reviewed on: 22nd July 2021

Excellent and simple

My life and finances have become more organised and the tools and knowledge about how to manage my finances will stay with me for a lifetime. Thank you Reviewed on: 22nd July 2021

Step change has supported me when everything was going wrong

Step change is excellent in communicating with my creditors with conviction Reviewed on: 22nd July 2021

The best charity in England

It is easy to ask help from StepChange.It was fast to set up my Debt Menagment Plan.And I pay afordable amount to them every month. Reviewed on: 22nd July 2021

Life Saver

I felt desperate & alone before getting into trouble with my finances after critical illness stopped me from working. I got in touch with Step Change. They helped me sort out my finances & take back control. I can now live my life safe in the knowledge I can repay my debts at a manageable level Reviewed on: 22nd July 2021

Excellent caring service

Helped us out in difficult circumstances and always provided excellent, professional and appropriate advice. Reviewed on: 22nd July 2021

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