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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14704 reviews)

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4.95

Based on 14,704 reviews, last reviewed 21st Aug 2025

71% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I didn’t know who to turn to , I phoned stepchange a... I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off Reviewed on: 21st August 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14704)

Customer Service

Great customer service & very easy to deal with. Reviewed on: 22nd July 2021

Renewed confidence

After going on maternity leave and realising I couldn't afford childcare and be in full time work and debt accumulated from moving and getting married. I contacted Stepchange and they were able to put my mind at ease, talked me through all my options, helped me do a budget review and find a solution to paying off my debts without causing bankruptcy or having debt collectors knocking on my door. It was a renewed confidence, after being terrified of the mounting interest and scary calls and letters sent for missed payments. As soon as a Payment plan was sorted, I stopped receiving letters and calls and could just have contact with Stepchange. The staff were extremely helpful and gave me peace of mind. Reviewed on: 22nd July 2021

Life savers

Supported me and my family to not just survive but start to feel like we had a light at the end of what seemed like the bleakest tunnel of our lives. I can not thank or stress enough the positive impact this service has had on mine and my family’s lives. THANK YOU! Reviewed on: 22nd July 2021

Excellent service and great help

Excellent help with my finances to pay off my creditors Reviewed on: 22nd July 2021

Great

Always there and such a great company Reviewed on: 22nd July 2021

Removed all the stress

I was being hounded by debt collectors after I had been using loans and payday loans after breaking up with my partner and needed to get a house and furniture which quickly snowballed due to having to pay everything on my own as well as the new debts, after contacting step change we did a budget I could afford and they contacted all my debtors and now I can make payments without the fear of being hounded with letters and phone calls trying to take me to court. Reviewed on: 22nd July 2021

A1 Customer service

Nothing is ever to much for StepChange, they have truly given me back my life when I honestly thought I only had one option left you me. Thank you. My family, thanks you. Reviewed on: 22nd July 2021

Understanding, calming & helpful

We were really struggling due to a hugely reduced income as a result of the covid pandemic and health issues. We felt terribly embarrassed approaching Stepchange but they put us at ease straight away, reassuring us that they could help. It was the best thing we ever did and has enabled us to live as well as keep reducing the amount of debt we have. Reviewed on: 22nd July 2021

Helpful

Step change staff are easy to talk to on the phone. They tell you straight what they can do or not do for you. The have given me peace of mind and kept my head above water. The other thing l like about thing l like about StepChange is the useful e-mail they send me. l say to people do not burry your in the sand and think the problem will go away, they are there to help. All you can do is tell them. Reviewed on: 22nd July 2021

Excellent service

They got me out of my financial difficulties and stress. Reviewed on: 22nd July 2021

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