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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Superb service.

5
First class service. The best in the business in my opinion. Reviewed on: 22nd July 2021
Gary's avatar
Gary

Excellent service

5
Non judgmental professional service Reviewed on: 22nd July 2021
a.hetherington234@icloud.com's avatar
[email protected]

Best night's sleep in years

5
Thanks to Stepchange I was able to sleep properly knowing that my finances were finally under control. Sensitive, non judgemental staff made the experience so much easier. Reviewed on: 22nd July 2021
KK's avatar
KK

Excellent service

5
Things were handelled in a very professional manner Especially in the pandemic Reviewed on: 22nd July 2021
Paul Devonport 's avatar
Paul Devonport

Life saver

5
Everyone we speak to is always so friendly, helpful and reassuring. The service has been an absolute life saver. Reviewed on: 22nd July 2021
Clare Ellams's avatar
Clare Ellams

The Life Saving Company

5
The service and commitment to the client exceed all expectations. They lift you up and you can breathe again. Reviewed on: 22nd July 2021
Boaz newton's avatar
Boaz newton

One of the best things I did when I finally admitted my debt situation was to contact your company

5
It took me ages to come to terms with my debt situation and picking up the phone and admit this was really happening, but I neednt have worried because the agent I spoke to put me at ease immediately, I would strongly recommend your company and would like to thank you from the bottom of my heart for taking the stress out of my life , keep up the good work. Reviewed on: 22nd July 2021
Eileen king's avatar
Eileen king

Life changing

5
If it hadn’t been for stepchange I don’t know where I would have been now. I was so scared for myself and my children, but they helped me with an affordable budget plan and I can now sleep at night. Honestly don’t know what I would of done without the help of stepchange, can’t thank you enough Reviewed on: 22nd July 2021
Joan's avatar
Joan

Life-changing service

5
Their help and advice and on-going support Helped me get things under control. Reviewed on: 22nd July 2021
JP's avatar
JP

Able to breath again

5
Happy able to handle my future finances better and not make the same mistakes again. Reviewed on: 22nd July 2021
GreekAssassin332's avatar
GreekAssassin332

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