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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Feeling better in life

I pay money every month and I don't need to worry about it. People phoning me up all the time, not a lot of stress thank you step change Reviewed on: 13th July 2023

SENSATIONAL STEP CHANGE

Dear Sir or Madam, S UPER T hriving E xceptional P HENOMENAL C harming H ONORARY A WE-INSPIRING DIVINE N ationwide Superb Supportive G lorious Service for important finance. E MPLOYEES of EXCELLENCE ! SUPER, SUPERB, SENSATIONAL STEPCHANGE Reviewed on: 13th July 2023

Literally saved my life

Following struggles with Debt control, Stepchange supported me and relieved a lot of pressure from my shoulders. Reviewed on: 13th July 2023

Helped my anxiety so much

Stepchange has really helped me, I couldn’t phone my debt collectors and it was getting really out of hand. I simply applied and it has made a huge difference and really helps me when it comes to budgeting Reviewed on: 13th July 2023

Excellent help when needed

Good communication very helpful sorting my debts out can finally sleep a night. And if you have any problem or unsure about something they answer your question straight away when you contact them Reviewed on: 13th July 2023

Debt

Amazing charity.couldn’t of done it with out them Reviewed on: 13th July 2023

Very friendly and fantastically helpful.

Having found difficulty in managing my finances during the present time stepchange helped me ease the burden of everyday living. Reviewed on: 13th July 2023

Great help in supporting me with my debts

Stepchange were extremely understanding, non judgmental, and impartial in advising me on how to deal with my debts. They have helped remove a massive burden off my shoulders. Reviewed on: 13th July 2023

Stress and Anxiety busters.

I got into a fair bit debt while i was working but then lost my job owing to mental health problems, i was guided to Step change by a friend they gavev clear and conscise advice on a repayment plan and managed to get me 60 days breathing space with my debtors while the plan was put into motion im still paying the debts but i have an end date and as my title says im anxiety free , fantastic company. Reviewed on: 13th July 2023

Helpful, engaging and thoroughly professional

Step change look at the bigger picture, genuinely interested and helpful on the phone and will give sound advice. Reviewed on: 13th July 2023

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