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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life Changing

To say myself and partner were at breaking point was an understatement. I phoned Step Change and from the first call it was like a weight had been lifted off our shoulders. We now have a manageable plan in place. The staff have always been friendly and very knowledgeable. Excellent Service. Thanks. Reviewed on: 22nd July 2021

Helpful

Helpful friendly service with no pressure Reviewed on: 22nd July 2021

I was so scared

I had filled out online forms for debt advice lots of times…and when it came to the dreaded call I would avoid….but I couldn’t cope with my debts anymore…Stepchange made the whole process so simple and never made me feel anything but relief…now I’m in control of my finances and enjoying life. Highly recommend Reviewed on: 22nd July 2021

Creditors Assasin

Took the pain and strain away from the nightmare of being constantly text.. emailed and called by creditors who don't care a dot about your financial position.. mine caused by divorce and ex wife..I can sleep at night now.. Reviewed on: 22nd July 2021

Excellent service

Step change costs nothing and provide an excellent service. It's easy to get hold of them on the phone if I need anything, and they are always eager to help. They send regular emails with advice and information on dealing with debt, and do all this for free. I would definitely recommend StepChange to anybody struggling with debt. Reviewed on: 22nd July 2021

Excellent

Really nice to talk to understanding no pressure, no judgement and helpful help me so much Reviewed on: 22nd July 2021

Amazing service

The advisors I have spoken too have all made me feel like a normal person and that there’s no shame in the financial issues I’ve had. That level of compassion is priceless to me. I have recommended StepChange to many people. Reviewed on: 22nd July 2021

Life changing

Changed my life around, really helped me afford manageable payments and every person I've spoken to has been amazing Reviewed on: 22nd July 2021

Fantastic support

My family income unfortunately took a massive dip as my husband was on long term sick leave due to health reasons and sadly he doesn’t get paid. I contacted StepChange and explained my situation and they were absolutely fantastic. They were extremely knowledgeable and understanding and I was made not to feel embarrassed about our situation. I cannot thank StepChange enough for helping us through our difficult situation. Reviewed on: 22nd July 2021

Great Help

Really easy to sign up and sort my debts! Reviewed on: 22nd July 2021

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