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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Top marks

Top marks and always extremely helpful. Reviewed on: 3rd September 2021

very helpful

They have been really great with everything Reviewed on: 3rd September 2021

Relief

Great to have around. When needed. Thanks. Reviewed on: 3rd September 2021

Use Them! Simply the best!

StepChange are a literal Godsend. They deserve every accolade they get in my opinion. Reviewed on: 3rd September 2021

Happy with my experience so far

Really helpful advice and great customer service Reviewed on: 3rd September 2021

Recommended numerous times!

What can be said other than THANKYOU! The help and support received from StepChange has been superb from day one. To the extent I have recommended their service to family members who are struggling financially. The stress and pressure taken from my shoulders has been nothing short of a wonder and I can now continue rebuilding my financial path! Reviewed on: 3rd September 2021

Amazing people

Step change have helped me so much! They are kind, friendly people with so much empathy. They put me at ease when I'm racked with stress! Never judge and truely care. Reviewed on: 3rd September 2021

Seeing the light

StepChange are such an amazing organisation. They give you free advice and are always a phone call or email away if you need advice. I was drowning in debt and in a dark place, I didn’t know where to turn until a friend mentioned StepChange. I contacted them and they sorted my payment plan out and spoke to my creditors . I now have an affordable monthly repayment plan to my creditors. So I can now finally see the light thanks to StepChange x Reviewed on: 3rd September 2021

Gave me peace of mind

Very helpful customer service keeping me up to date with everything taking the stress away Reviewed on: 3rd September 2021

Excellent and reassuring

I was at my wits end, feeling as if everything was impossible. Step change helped me to sort out money - and my life. Thank you!! Reviewed on: 3rd September 2021

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