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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Always helpful and friendly only problem was really...

Always helpful and friendly only problem was really hard to speak to someone on phone Reviewed on: 27th May 2026

Always there to listen and give advice.

Always there to listen and give advice. Will help in anyway they can. Reviewed on: 27th May 2026

I found myself at Wits End trying to keep up with pa...

I found myself at Wits End trying to keep up with payments I could no longer maintain. After consulting with StepChange, they took control of my situation and guided me to a monthly payment that was comfortable. They spoke to my creditors and have been extremely helpful were extremely understanding when I had an accident and was unable pay my monthly payment for a while. They those payments have now resumed and I feel like a new man. No stress, no sleepless night and well in the road to clearing the slate. My credit rating is also improving. Reviewed on: 27th May 2026

Thanks Stepchange!!

Myself and my partner have been with Step change for a few years now and they always go above and beyond when I have contacted them. They have never judged. The whole process from the start has been extremely good and explaining everything. Thank you Reviewed on: 27th May 2026

Step change can make all the difference

I had no one to turn to, thank goodness for step change , they have always been very helpful and supportive. Thank you all Reviewed on: 27th May 2026

I know I wasn't alone.

I know I wasn't alone. I had felt embarrassed about my situation but the team encouraged me to get everything in one place so I knew what I could afford without missing payments and getting myself back on track. Thank you for your support and guidance Reviewed on: 27th May 2026

There when I needed them.

Easy to speak to when you are going through a very stressful time. Have patience and are understanding Reviewed on: 27th May 2026

Amazing help at a very difficult time!

Amazing help at a very difficult time! Reviewed on: 27th May 2026

Thanks for all your help and support brilliant service.

Thanks for all your help and support brilliant service. Reviewed on: 27th May 2026

Extremely difficult to get to speak to someone at le...

Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn't happened Reviewed on: 27th May 2026

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