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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

100% support when needed

The staff were extremely helpful and understanding of my financial situation, they put me at ease, and put in place an affordable plan. Many thanks for your support. Reviewed on: 10th August 2021

Squared my Debt

I don't what we would of done without them. Reviewed on: 10th August 2021

So helpful

They have saved my life with their generosity, planning and expertise. Reviewed on: 10th August 2021

There when I need it most

Step change took a massive weight off my shoulders. They were non judgemental, helpful and quick to get things in place. Reviewed on: 10th August 2021

Help at the point of need

I was very distraught about my financial situation until Step change stepped in for me. The help I received put everything together for me. I have since then be better in my health and management of my finances. I am very grateful. Thanks Reviewed on: 9th August 2021

Saved my life

I honestly couldn’t of even imagined being able to live my life whilst paying off debt. They have helped me in so many ways, they are always supportive and make you feel at ease when talking to them. My mental health has improved dramatically since using this service due to their kind, helpful manner when setting up this. It’s an embarrassing thing to do and they treat everybody with respect and dignity. They are supportive and understanding to your individual needs and I couldn’t thank them enough. Reviewed on: 9th August 2021

Great help at time of need

Compassionate customer relations team who never judge are offer sound advice for you and the situation you are in. Reviewed on: 9th August 2021

Really helpful & supportive

Every time that I have had a query the staff have been very good at listening to my worries and concerns and have always been supportive and reassuring and have been able to respond with the solution required. Obviously the team have lots of experience. Thank you Reviewed on: 9th August 2021

Stepchange did a great job

Stepchange helped me through the whole thing, explained it all and managed the DMP process and made sure I was keeping up with changes. Reviewed on: 9th August 2021

Lifesavers

StepChange helped me negotiate the financial pitfalls past separation from my husband of 20+ years. I went from a nervous wreck with no hope for the future to the point where I can see I can have a life. Thank you, guys. Reviewed on: 9th August 2021

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