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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

When I first spoke to step change they were incredible with their advice and really put my mind at rest so much that I had my first good night's sleep for quite a while

It was the best thing i done and really gave me peace of mind Reviewed on: 22nd July 2021

A wonderful organization.

Stepchange has helped me giving me the best advice throughout my payment of credit card debt. The counsellors put my mind at rest saving me a lot of distress; I wouldn't be without them. I greatly appreciate their empathy and their willingness to listen to your experiences. Reviewed on: 22nd July 2021

LIFESAVERS!

When you speak to Stepchange they don’t judge at all. They are so very helpful and knowledgeable you can feel that weight lifting off your shoulders. We have nothing but praise for them. Reviewed on: 22nd July 2021

Mr

Amazing company!!! Soon I will be debt free after more than 5 years. Thanks them. Reviewed on: 22nd July 2021

Great service

We went to stepchange when everything was taking over and out of control. We set up a debt management plan with them and now I can sleep again. Great service and helpful and kind people on the end of the phone. Reviewed on: 22nd July 2021

Easiest set up

Admitting you are in debt is not an easy conversation. It was such an embarrassing moment in my life. But this was such an easy experience and there was no judgement. Thank you for putting me on the road to recovery Reviewed on: 22nd July 2021

StepChange the best

Stepchange has changed my life and helped me to manage my debts better. Reviewed on: 22nd July 2021

Amazing. Changed my life

Simply put me back in control. Gave me back some hope. I will emerge better and fit for the rest of my life Reviewed on: 22nd July 2021

Super customer service, genuinely feel like they care!

I cant thank step change enough for the change they have made to our lives, from dreading getting up each day, to learning to enjoy life again...Thank you, thank you SO much! Xx Reviewed on: 22nd July 2021

Fantastic!

Stepchange has been a great help to me in my financial situation. I honestly don’t know what I would have without them, as they have reassured me, given me confidence to deal with my problems and are extremely friendly. If I am worried about anything they put my mind to rest. Thank you so much Stepchange! Reviewed on: 22nd July 2021

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