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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

They helped me sleep again after a lot of worrying.

After the first call I managed to sleep again and felt the worry lift. They were non judgemental and made me feel comfortable to confide in them. I don’t know what I would of done without them. A close friend recommended calling Step Change, best thing I did. Reviewed on: 22nd July 2021

Great friendly staff

As anyone needing any debt advice it’s always stressful, I have received amazing service from these guys Reviewed on: 22nd July 2021

Amazing people

Amazing and helpful people who are so patient and understanding Reviewed on: 22nd July 2021

Great debt management service

Really good people who are very knowledgeable about debt and how it affects people. Easy to talk to and they set out what works best for you. Reviewed on: 22nd July 2021

excellent help

amazing service very easy to do especially liked I could do it all online Reviewed on: 22nd July 2021

They have the best customer care service

I learned a lot through StepChange Reviewed on: 22nd July 2021

Debt stress

Step change have manged my accounts for over 2 years. They helped me at the start and continue to monitor my debts. Without their help and advice god knows where my life would have ended up. It was a mess. I'm etnally grateful. Amazing service. Reviewed on: 22nd July 2021

Helped me regain control

Stepchange helped get me back in control of finances and able to breath again. Reviewed on: 22nd July 2021

Absolutely faultless

Online or over the phone they are always there, and ANY PROBLEMS or changes in your financial situation, they ALWAYS come up with a solution. To be honest I cannot fault Stepchange in any way. Reviewed on: 22nd July 2021

exellent

what a wonderful organisation, saved my life. Reviewed on: 22nd July 2021

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