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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Fantastic support

Step change have been supportive, understanding and very simple for me to reach out to for help. Reviewed on: 8th July 2023

Supportive

Very supportive and empathetic team..Good listening skills and considers your emotional state during the difficult times and really comes to your level to advise and provide appropriate service that will suit your needs Reviewed on: 8th July 2023

MRS

IT,S THE BEST THING I HAVE DONE.I WOULD NOT BE HERE TODAY WITH OUT THEM.NOTHING TO MUCH TROUBLE Reviewed on: 8th July 2023

Honest straightforward advice

Having finally asked for help with my finances. I was pleasantly surprised at how helpful and non judgemental this company are. They give practical advice and start assisting you straight away. I wish I'd contacted them sooner. Reviewed on: 8th July 2023

Wonderful

Stepchange give us a big support with our debts. We are very happy with their help and support. Thanks for all. Reviewed on: 8th July 2023

Amazing service

My situation had changed regarding my job and when I needed help & support to manage my debts Step change was there to assist me. From the moment I contacted them to this very day they have always been professional & courteous to me at all times. I would highly recommend to anybody to contact Step change for help. Reviewed on: 8th July 2023

Best advice

StepChange gave a very good advice in managing my debt. Reviewed on: 8th July 2023

Stepchange took my worries away

I did not hope to be able to reduce my debt, but StepChange have given me the knowledge and professional support to do just that. In 1 year my debt has neatly halved already. Reviewed on: 8th July 2023

Get Help

I was in debt from a few creditors to the point of no return so spoke to StepChange and they took over my debts with a pay monthly plan. Very helpful and I now have money every month to spend on my children while still paying off my debts. I still receive letters from my debts but I ignore them now as I know they're being handled. Reviewed on: 8th July 2023

Saved my life

I’ve literally hit rock bottom and due to a number of varying circumstances found myself in a ton of debt and not able to talk to anyone. Stepchange changed that.. I’m now paying affordable regular amounts and feel less like I’m drowning. Plus I’ve learnt to budget and learn and get support about what the future holds for me. Reviewed on: 8th July 2023

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