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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18640)

Excellent standard of support

5
Stepchange was a resounding success for me and they made things so easy for me by taking control of my debts and managing and setting up my DMP with no complications Reviewed on: 9th July 2023
Paul Eames's avatar
Paul Eames

Excellent communication and understanding

5
Very understanding and sympathetic to your situation, didn't feel patronised or shamed, helped me set an affordable amount to repay each month, online app very easy to use to keep check on statements etc, ALWAYS there to help, don't know what I would have done without them Reviewed on: 9th July 2023
Tracey's avatar
Tracey

Step change gave me hope

5
I couldn’t fault how much step change eased my financial situation. I would recommend them to anyone who is struggling financially. Reviewed on: 9th July 2023
Cat's avatar
Cat

Don't wait act now!

5
I buried my head in the sand for such a long time before contacting these guys and it was such a stupid mistake.. They have turned my life around and I'm in a better place than I've ever been.. Thankyou step change.. Reviewed on: 9th July 2023
Reuben 's avatar
Reuben

So helpful

5
Advisors were courteous and non judgemental when helping me with an extremely worrying time Reviewed on: 9th July 2023
Sue Shuker's avatar
Sue Shuker

Fantastic caring company

5
Absolutely 10/10 for service and the staff are so caring. Reviewed on: 9th July 2023
JMR's avatar
JMR

Fantastic

5
When my autistic daughter lived with a partner she paid money rowards bills only to find on separation he hadn't paid them. We were sick with worry. Step change completely sorted the whole problem and are so helpful every step of the way. We can now sleep at night and are stress free. Thank you step change. Reviewed on: 9th July 2023
Josephine Jackson 's avatar
Josephine Jackson

Very highly recommended

5
This charity has been a big help to myself and could be life changing for individuals , I would highly recommend this company. Reviewed on: 9th July 2023
Ijy.Dar.53@hotmail.com's avatar
[email protected]

Made me feel like I was not the only one worrying about my dept

5
Any one I spoke to were so helpful realy helped me sort every thing out Reviewed on: 9th July 2023
Jeanette fennell 's avatar
Jeanette fennell

Helpful

5
Stepchange is an amazing company who have the capacity to help with your financial situation. Reviewed on: 9th July 2023
Carol Chisholm's avatar
Carol Chisholm

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