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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

Invaluable Help During Intolerable Times

5
The fantastic advice from their caring, well trained volunteers turned my life around and made me able to see a future again. I will be forever in their debt but noone elses! Reviewed on: 22nd July 2021
Desperate Lady's avatar
Desperate Lady

Stepchange has helped me enormously and I am very grateful I got in touch with them

5
My experience with them as been nothing more than completely satisfactory and I recommend them to anybody who is in the same situation has I was the first time I got in touch with them Reviewed on: 22nd July 2021
Peter Mullaney's avatar
Peter Mullaney

Dont hesitate if in debt

5
Very friendly advisors who assist in sorting your budget and affordable plan and help if you are struggling Reviewed on: 22nd July 2021
Philippa Lynch's avatar
Philippa Lynch

Amazing

5
So helpful and are helping me get back on track with my finances Reviewed on: 22nd July 2021
carl5052@icloud.com's avatar
[email protected]

Great service, always very helpful and make the process easy

5
I was really embarrassed to have to ring stepchange but I had nothing to worry about, the staff are helpful, knowledgeable and kind. I didn't that they were trying to put me down in any way and am so glad I contacted them Reviewed on: 22nd July 2021
Ery's avatar
Ery

Great and simple support

5
I have found all the personnel that I have felt with at StepChange to be very professional and helpful at all times. Reviewed on: 22nd July 2021
Tony Jackson's avatar
Tony Jackson

M Roberts

5
They took a total disaster of a credit history of mine and are in the process of rebuilding it in a professional and sympathetic manner. Reviewed on: 22nd July 2021
Michael Roberts's avatar
Michael Roberts

So helpful.

5
Step change have been amazing for me and my husband when we didn’t see a way out from all our debt, forever understanding and caring as well as knowledgeable, cannot recommend them enough. Reviewed on: 22nd July 2021
Laura Medhurst's avatar
Laura Medhurst

Unconditional help

5
Understanding, clear professional help, Angels Reviewed on: 22nd July 2021
Chris solly's avatar
Chris solly

I am in control

5
After years of feeling finances were out of control and heading to a dark place, I discovered Step Change. At last I’m in safe hands. Reviewed on: 22nd July 2021
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