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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

First Clasd

5
Just brilliant from start to finish Reviewed on: 22nd July 2021
Ray Clarke's avatar
Ray Clarke

Amazing helpful people helped me so much

5
When I thought I couldn’t cope as the debt was drowning me they helped me so much got everything sorted and let me live again without being scared to answer the phone. Never once did they make me feel bad about myself. Reviewed on: 22nd July 2021
cookieman8168@hotmail.com's avatar
[email protected]

Wonderful service

5
They have taken the stress out of falling into debt , this debt was no cause of my own and they are an amazing company. Reviewed on: 22nd July 2021
Sarah Thomas Davies's avatar
Sarah Thomas Davies

Understanding Organisation

5
They listen and support you and always let you knoe they are there for you and always giving g financial guidance Reviewed on: 22nd July 2021
Richard Bye Celia Jinks's avatar
Richard Bye Celia Jinks

Great service and easy to use

5
I wish I would of found them sooner. Thanks Reviewed on: 22nd July 2021
Jay Sheppard's avatar
Jay Sheppard

Saved our future

5
We were struggling to make ends meet and building up more and more debt to try and get ourselves out of a hole. StepChange put a debt management plan in place and helped us manage our creditors. I can finally see the light at the end of the tunnel and it’s made us more money smart too Reviewed on: 22nd July 2021
Cally Stevens's avatar
Cally Stevens

Best thing I ever did

5
So understanding and helpful with a very embarrassing and stressful situation it felt like they had taken a huge weight off my shoulders Reviewed on: 22nd July 2021
wendy.cromwell@icloud.com's avatar
[email protected]

Step change help

5
I would have been lost with out thier help can not say enough adout the help they provided Reviewed on: 22nd July 2021
Paul Arblaster's avatar
Paul Arblaster

Step Change a life saver

5
I owe my life to Step Change. This is because they have understanding, compassionate, approachable and helpful counselors who helped me out of my depth of despair and at my lowest point in life. i would definitely recommend them to any one in financial difficulty. To the counselors and advisors, I say a big THANK YOU FOR MY LIFE! Reviewed on: 22nd July 2021
Patricia S.'s avatar
Patricia S.

The Best

5
I was in despair about my debts until I found out about Stepchange. From the moment I contacted them I found the staf very helpful, polite and friendly. They are knowledgeable and advised me the best steps to take. Reviewed on: 22nd July 2021
Yvonne Ward's avatar
Yvonne Ward

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