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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent help

Step Change helped me get my finances in order and my life back on track , expert advice and an ear to listen to my concerns when I needed it . Reviewed on: 8th August 2021

Stopped me falling apart.

When I got into debt from a failing business, Step Change helped me get a handle on the situation, help me deal with debtors, and got me to a much better position. Now clear of debt, I owe them my sanity and my financial health. Reviewed on: 8th August 2021

Discreet, patient and helpful.

I was lost in a Web of debt. Charges upon charges and no end in sight. Step-Change calmed me and found a path back to clear thinking and a good-nights sleep. Reviewed on: 8th August 2021

Life saving

After years of floundering in a large amount of debt I phoned step change. That was 4 years ago, I’m still with them & every year I go through my debt management plan. The service is beyond words. They are kind, understanding, professional & knowledgeable. We are still in debt but life is less stressful thanks to stepchange Reviewed on: 8th August 2021

Very reliable and helpful

Helped me to pay my on going debt to catalogue s on time every month don't know wot I would of done without stepchange Reviewed on: 8th August 2021

Amazing

Very helpful and supportive. This has made such a difference to our lives. Reviewed on: 8th August 2021

They have been very friendly giving me good advice I had a few problems at first they reassured me and sorted the problem

I get my review and they are so helpful I don't worry anymore they deal with my credits so it takes the worry of me first class service Reviewed on: 8th August 2021

StepChange: A wonderfully warm and non-judgmental service

I have been a client of StepChange for a number of years and in that time, have found them to be a warm and welcoming organisation that puts its clients' interests first in whatever it does. Their handling of my account has brought so many benefits including a stress-free environment, which has helped me tremendously to face my debt problems and deal with them in a calm, efficient and effective way through the StepChange non-judgmental approach to problem solving in a co-creative way. Reviewed on: 8th August 2021

StepChange take away the stress

StepChange take away the stress of having to deal with mounting debt following a job loss. They deal with everything for you from proving templated for budgets to writing to creditors. You pay them the agreed amount and they then send it to all your creditors. Reviewed on: 7th August 2021

A great nights sleep

The relief it gaves us when we started our plan after I lost my job was beyond belief a literal weight off our shoulders and finally a great nights sleep Reviewed on: 7th August 2021

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