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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Reassuring and clear support

Practical and sympathetic help when overcoming debt seemed impossible. And never judgemental.just wish I had gone to 4hem sooner. Reviewed on: 22nd July 2021

Life savers

I don’t know how I’d have coped without this amazing company and their professional and extremely help in my hour of need. I felt overwhelmed with the debt my ex left me in but this company consistently help me to repay in an affordable way. A huge weight lifted! Thank you! Reviewed on: 22nd July 2021

StepChange help put my fears aside.

I was really worried and they helped a lot. Reviewed on: 22nd July 2021

Positivity

I needed help and I found you and you’ve changed my life in more ways then I can express Reviewed on: 22nd July 2021

The best people and best support

Stepchange is the best debt support company in United Kingdom. Very good people and very honest and kind people work here and the blessed with humanity and supporting people.thank you stepchange. Reviewed on: 22nd July 2021

Nowhere to turn

I didn’t know who to turn to about my debt troubles. A friend recommended Step change and I haven’t looked back. They were extremely understanding and helpful and help my on my way to clearing my debts. Excellent service, friendly and helpful advisors. Reviewed on: 22nd July 2021

Excellent service thanks

Always supportive and friendly service. Reviewed on: 22nd July 2021

Great advice and help at a very difficult time for me

Great advice and help at a very difficult time for me and continued updates and help very supportive thank you so much Reviewed on: 22nd July 2021

Considerate Financial Planning

StepChange has provided me with the STEPS to make the CHANGES I needed to my financial difficulties. I can now manage all my finances with their help. They also provide me with regular updates. THANKS STEPCHANGE. Reviewed on: 22nd July 2021

Excellent

Helped me a lot, wasn’t made to feel stupid very understanding and great advice and help Reviewed on: 22nd July 2021

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