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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,003 reviews, last reviewed 27th May 2026
157800% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very polite individuals full. Very helpful and very polite individuals full.of help.care and listening Reviewed on: 27th May 2026
Mark m's avatar
Mark m

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18003)

Review of the StepChange, Debt advice:

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

A life saver!

5
CCCS, with a name change to Step Change has been instrumental in helping me manage a debt management plan since 2008; with their help I have been able to pay off £50,000/- to my creditors, and by September 2024, I should be debt free! I couldn’t have done this without their help. Reviewed on: 12th August 2022
vinod varghese's avatar
vinod varghese

Always helpful,never condescending or judgemental

5
Was getting to the end of my tether over monies owed as I had been diagnosed with cancer and lost job. Stepchange help me set up a payment plan to help pay at least something of my debts. Reviewed on: 12th August 2022
Mike Kane's avatar
Mike Kane

Great help

5
Stepchange were excellent in helping with our current needs in the current climate of debt. Really respect what they have done for us. Reviewed on: 12th August 2022
Ian Wells's avatar
Ian Wells

Life Savers

5
Living a nightmare with debt problems, then along came StepChange and it’s been Sweet Dreams ever since. Would definitely recommend 100%. Real 5* treatment Reviewed on: 12th August 2022
alan poyser's avatar
alan poyser

Life Savers

5
Excellent they took a lot of worries off me during a difficult time in my life and are still there to support me. Reviewed on: 12th August 2022
Carolyn Barrow 's avatar
Carolyn Barrow

Fabulous

5
Saved my mental health and likely my life. Helped me turn my life around Reviewed on: 12th August 2022
Elizabeth Rayman 's avatar
Elizabeth Rayman

Lifesavers

5
The help I have received has finally allowed me to a light at the end of a tunnel. Thank you Reviewed on: 12th August 2022
Rachel Walker's avatar
Rachel Walker

Highly recommend

5
They have helped us tremendously. Always non-judgemental and a friendly listening ear and welcome advice and support. Reviewed on: 12th August 2022
Sarah Platt's avatar
Sarah Platt

Life saver!!

5
Amazing service - great advice and support for free. Nothing seems too much trouble even when i had multiple questions. So glad I wne through Stepchange as I was at such a low point I didn't want to go on! The literally saved my life with their help. Reviewed on: 12th August 2022
HC's avatar
HC

Best thing I have done

5
When my debts became so bad that it was affecting my sleeping and eating and getting to the point that I was feeling that there was no way out I found step change and they made so easy to set up my DMP and overnight a great weight was lifted of my shoulder Reviewed on: 12th August 2022
robert Crawford 's avatar
robert Crawford

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