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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful service

Very apprehensive about making contact, they where very helpful and professional. Reviewed on: 5th August 2021

Excellent service

Staff are sympathic and dont judge you. Come to an agreement which is comfortable and stop the worries of being in debt and hassle of creditors Reviewed on: 5th August 2021

Superb!

They're helpful and friendly. You simply can't go wrong engaging with them. Reviewed on: 5th August 2021

Relief

Xlent service with very helpful and understanding people lifted a massive weight of my shoulders Reviewed on: 5th August 2021

Best thing I ever did

It has took me almost 4 years to be debt free, it was the best decision I have made, no hassle just impartial advice to get me on track and in control of my finances. I would urge anyone to consider Step change as an option to becoming debt free and sleeping well to be able to cope. Reviewed on: 5th August 2021

kept me alive

I was on the brink of suicide before I contacted step change. such a wonderful none judgmental, understanding team of people ever. I owe my life to them. Reviewed on: 5th August 2021

Top class support for people struggling with debts.

Very helpful and supportive of the whole process. Reviewed on: 5th August 2021

Exellent service .

I was in bad debt around 13,000 and was paying a fortune in interest ,didnt know what to do i came across cccs and they helped me set up an iva,now years later i am owing less than 3,000 and the creditors stopped charging me inrerest,highly reccomend to anyone in debt you wont look back .And the peaple are so helpfull and supportive.Thumbs up all round. Reviewed on: 5th August 2021

Smazing

Step change have help me get through some very difficult due to my debt problem! They’ve helped me get in control with my finances I don’t know where I would be today without them! They surely do deserve to win this reward! Thanking you for your continued support! Merry Millward Reviewed on: 5th August 2021

Our luck changed...

Our luck has changed for better when Step Change took over our debt management. It's very professional staff reassure us and advise what we should do and how. I would highly recommend Step Changed to anyone in my family and friends circle. We will stay with them as long as we will need to! Reviewed on: 5th August 2021

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