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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Excellent service

They have helped me greatly, and allowed me to stop worried about my debts and were extremely professional . Reviewed on: 22nd July 2021

Amazing

Saved my life saved my mental health and got my debts sorted for me always friendly people when contacting them Reviewed on: 22nd July 2021

So helpful

The people at Stepchange have been nothing but kind to me throughout the process. It has been a very stressful time but I’ve made it through with their help. Reviewed on: 22nd July 2021

So glad I found them

Step change stepped in and helped me when I needed help most .Nothing is too much trouble such a great company to deal with. Reviewed on: 22nd July 2021

Helpful

I have used step change for a year now don’t get any hassle or issuses Reviewed on: 22nd July 2021

Made my life so much easier

Absolutely invaluable help, support and customer service. Always happy to help with queries and work with the individual. Made my life so much easier, less stressed and easier to manage finances. Reviewed on: 22nd July 2021

Helpful, making you feel at ease.

Step Change have helped me feel better about myself, as I felt ashamed of having debt problems.. They have always been Helpful Friendly and Patient making me feel at ease. I wou6 definitely recommend them to anyone.. Reviewed on: 22nd July 2021

Helped me somuch

I got into debt and with their support they helped me through it they are great and l would recommend them to anyone struggling with debt Reviewed on: 22nd July 2021

Stress free

Efficient, helpful and stress free Reviewed on: 22nd July 2021

Organisation and employees full of Empathy

This is the organisation which employs the best people and these employees use empathy to deal with any situation and make people life easy and in their control. Love you SteoChange and thank you very much Reviewed on: 22nd July 2021

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