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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,848 reviews, last reviewed 25th May 2026
102600% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026
Mohammed H's avatar
Mohammed H

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

Comfortable

5
Finding myself in a what I could only expect to be unpredictable circumstance I felt embarrassed that I could not pay monthly payments I’ve got the courage to ring step change and then made me feel so at ease and very comfortable I would recommend them to anybody struggling with debt Reviewed on: 5th August 2021
Susan's avatar
Susan

Lifeline

5
Was at the stage where I had no other options available and they helped lift a weight off my shoulders Reviewed on: 5th August 2021
sarahleanne01@hotmail.com's avatar
[email protected]

Fantastic service

5
Helpful, non judgemental, and organised Reviewed on: 5th August 2021
Lisa Fitzpatrick 's avatar
Lisa Fitzpatrick

Life savers!

5
The kindest people at the end of the phone who genuinely care and want to help. I cannot thank Stepchange enough - my mental health has never been better. Thank you! Reviewed on: 5th August 2021
Rosie's avatar
Rosie

Step change

5
Excellent service provided would definitely recommend them to anybody Confidentiality at its best Reviewed on: 5th August 2021
Alex Harris's avatar
Alex Harris

Helpful and considerate

5
StepChange has helped me through a difficult last 7 years. The staff are very polite and considerate and it’s been a pleasure working with them. Reviewed on: 5th August 2021
shah9353@hotmail.com's avatar
[email protected]

Brilliant, helped me through such a rough time

5
Couldn’t rate step change highly enough, really helped me through a really difficult few years and continue to be there for me and my family Reviewed on: 5th August 2021
stephanie's avatar
stephanie

My saviour's

5
Very helpful only wish I'd approached them sooner Reviewed on: 5th August 2021
Suzie Smith's avatar
Suzie Smith

Almost there

5
I have been repaying debt since my divorce in 2004. I am a few months away from repaying everything I owed. Stepchange enabled me to live a better life. And I am almost there. Reviewed on: 5th August 2021
Carolpeach2017@hotmail.com's avatar
[email protected]

Recommended

5
Provides Outstanding and reliable Service Reviewed on: 5th August 2021
Alhaji Bayang's avatar
Alhaji Bayang

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