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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,644 reviews, last reviewed 23rd Jun 2026
188400% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026
Veronica c's avatar
Veronica c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18644)

Helping

5
My debt was beyond my control. due to circumstances that I had not foreseen. They have helped and guided me with a debt management plan which really helped put my mind at ease. Even though full resolution is a few years away at least now I can see the light at the end of the tunnel Reviewed on: 7th July 2023
Alfred Childs's avatar
Alfred Childs

Life changing service

5
One of the most caring and compassionate team I have ever dealt with. Fantastic service. Reviewed on: 7th July 2023
Kiki Nichol's avatar
Kiki Nichol

Amazing

5
Although my journey with step change they have been fantastic, always ready to listen and offer advice and help where and however they can. Reviewed on: 7th July 2023
Stuart Gay's avatar
Stuart Gay

StepChange - very helpful and supportive

5
I was very anxious in making the initial contact. I received such good advice in helping to resolve my financial problems. I am very grateful for the help and with the ease of communication with the advisors during what was a difficult time for me. They have continued to be supportive after sorting out a management plan with me. Reviewed on: 7th July 2023
SANDRA Thomas's avatar
SANDRA Thomas

Debt management

5
Step change helped me handle my debts with advice and support along with handling my fiance Reviewed on: 7th July 2023
John's avatar
John

Excellent helpful service

5
So easy to set up the management ,have at least monthly updates and statements. No hassle from the companies involved .We'll recommended Reviewed on: 7th July 2023
Teresa's avatar
Teresa

Great service

5
Easy to talk to,any questions answered overall great service Reviewed on: 7th July 2023
David Coombes's avatar
David Coombes

Efficiency and helpful

5
Really quick to organise. Helped shed a weight off my mind. Reviewed on: 7th July 2023
Tim's avatar
Tim

managemestuart

5
Create service a lot of my mind Very professional Reviewed on: 7th July 2023
keith brown's avatar
keith brown

Great help when very worried

5
Very easy to use online. Great help and relief when depts make you very feel very low. Reviewed on: 7th July 2023
john luff's avatar
john luff

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