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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Helping us get back in control

5
Never had a credit card, then daughter had 18th and we wanted to spoil her, just one spend then we'll pay it off. Then the car died, then we needed clothes for a funeral, then my daughters wedding, by the time we knew it we were £15,000 in debt. We couldn't repay it back fast enough and were not clearing the debt just the interest. I started to panic, cut out tv, Internet, phones. Cut right back on food, gas, electric. But still we were not making ends meet. I plucked up the courage and rang step change. I was scared and ashamed and then they picked up the phone, a friendly voice answered and let me know that I wasn't bad or stupid and that lots of people easily fall into this kind of debt. I was reassured that they could help me with a payment plan, and I could be debt free in 6 years. I have 2 years left and I am happy. We have taken back control of our lives and its thanks to Step change. Reviewed on: 22nd July 2021
Pip's avatar
Pip

Stepchange takes away all the worry to pay ofgfents

5
Given me such relief to pay what I can afford. Reviewed on: 22nd July 2021
pam's avatar
pam

Peace of mind

5
From the time I contacted StepChange, I feel much in control with my debts as StepChange alleviated most of my worries and concerns and have been there all the time supporting me through this journey they are only a phone call or email away. Reviewed on: 22nd July 2021
Margaret Chivero's avatar
Margaret Chivero

Saved my future

5
Step Change saved me. I was struggling with depression due to debt. They saved me Reviewed on: 22nd July 2021
Georgina Simpson's avatar
Georgina Simpson

Excellent service

5
I cannot recommend StepChange more. They have always been so helpful and understanding, never judging or patronising. The service they provide has helped me get on with my life and actually see a way forward. I am so happy to have found them. Reviewed on: 22nd July 2021
Laura's avatar
Laura

very helpful people

5
I was in financial difficulties ,contacted step change for help and without judgement was able to help me sort my finances . Reviewed on: 22nd July 2021
Steven Renton's avatar
Steven Renton

A ray of light when I was in a very dark financial place.

5
A genuinely good company in a pool full of sharks. They have always put my best interests ahead of my creditors. Reviewed on: 22nd July 2021
Chris Hartley's avatar
Chris Hartley

Getting me back on the road to be debt free

5
It gave us hope that there was a light at the end of the tunnel. Reviewed on: 22nd July 2021
nicholls's avatar
nicholls

Helpful/reassuring

5
I think stepchange is very helpful in reassuring that debts can be sorted and helps take the pressure off. Reviewed on: 22nd July 2021
michael beach's avatar
michael beach

Peace of mind

5
Took the pressure of me. Another 2 years and I am clear thanks to Step Change. Reviewed on: 22nd July 2021
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