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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful and exactly what I needed.

Debt steadily increased with job loss, phoned these guys up and they acted as the middle man of sorts. Advice was spot on, and the plan they set up along with the budgeting was extremely helpful. Reviewed on: 5th August 2021

Help when it's needed most

I have been with StepChange for over 6 years and they have always been there to support me. They do not judge and they keep all the stress away by giving accurate, timely and friendly advice. Reviewed on: 5th August 2021

Helpful

Takes a lot of stress away helps you to find out how got into det how mange a way out Reviewed on: 5th August 2021

Helper

Gave me a lot of help and guided me with my finances Reviewed on: 5th August 2021

Great company

Great company always willing to help you with your debt problems Reviewed on: 5th August 2021

step change changed my life

we were in a lot of trouble and i thought i would lose everything but they where very calm and talked us through everything and everything is ok now and I'll be debt three in a few years Reviewed on: 5th August 2021

friendly helpful understanding

do not judge you fast friendly service Reviewed on: 5th August 2021

Help and guidance

Step change have helped me so much, with me every step of the way, nothing was to much trouble for them , I dont know where I’d be now without Step change, fantastic work , Thank you. Reviewed on: 5th August 2021

Help me a lot

without stepchange my life would have been not worth it Reviewed on: 5th August 2021

Excellent service life-changing

After getting in over my head stepchange have been fantastic sorting out affordable payments to my creditors so I am able to sleep better at night without the worry if any debt hanging over me which I couldn't afford Reviewed on: 5th August 2021

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