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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18087 reviews)

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4.92

Based on 18,087 reviews, last reviewed 28th May 2026

161900% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was worried about my increasing debt but step chan... I was worried about my increasing debt but step change made me feel at ease and offered great advice Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18087)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Excellent service

I was in such a mess financially when my husband died and the best thing I ever did was to contact Stepchange and set up a DMP. Excellent service, they're always there to help Reviewed on: 12th August 2022

Saved my life

Non judgemental staff , there is always a way to resolve debt , I could not see the light at the end of the tunnel and had very dark tonight's. Step change helped beyond belief and changed our lives. Reviewed on: 12th August 2022

Help with Debt

Very understanding and patient. Lots of help and reassurance given when I lost my husband suddenly. Reviewed on: 12th August 2022

Excellent

Very helpful eased my anxiety over my debts. Reviewed on: 12th August 2022

The Cavalry

I was so desperate and didn't know what to do and they saved me. The debt plan has really helped me to get through as the budgeting really helps me keep a check on my money. Reviewed on: 12th August 2022

Really helpful and supportive debt management

Stepchange have always been so helpful and supportive to me in managing my debt .They give really useful advice and staff are really empathetic when talking to you about your debt problems. Reviewed on: 12th August 2022

Life-changing and brilliant ethos

I'm an doctoral-level educated, broadly experienced and competent life manager but still walked out of a divorce in a financial mess. Stepchange helped me re-orient and establish a meaningful strategy and helped me make progress on paying down my debts. Their systems work perfectly with no irritation and their interpersonal skills are exemplary. Not patronising, extremely polite and results-focussed. This is how it ought to be done. Reviewed on: 12th August 2022

Sanity Saver

They changed my life over night . Offering judgment free advise and practical solutions to my spiralling debt. They gave me hope where I felt real anxiety and hopelessness. I feel as though there is light at the end of the tunnel and they have my sincerest gratitude Reviewed on: 12th August 2022

Words cannot express the gratitude I have in my heart for this charity

Step Change was there to support me when I felt like my debts were swallowing me up like quicksand. Will always be appreciative of their help during the dark days in my life. Reviewed on: 12th August 2022

Step Change have really helped me and thousands of others. Over the next few months they are going to be a lifeline for thousands more

Their advice and assistance has been invaluable in helping me deal with my debts and with my creditors. Reviewed on: 12th August 2022

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