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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18128 reviews)

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4.92

Based on 18,128 reviews, last reviewed 28th May 2026

163750% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy to use and personable customer care is excellent Initially the online service helped loads with not feeling like I wanted to discuss this with anyone. However, when I did need advice StepChange custo... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18128)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Lifesaver

Without Stepchange I would have probably tried to manage knowing I couldn't and ended up with a mental health issue. They are realists and genuinely care,so understanding and patient like my title lifesavers. Reviewed on: 1st August 2022

Debt help.

They help, listen and non judgmental, which really helps, as likely to be at a low ebb and very worried. After been in touch, felt a lot lighter, as a weight had been lifted. Reviewed on: 1st August 2022

G Smith Review

Taken away a lot of the stress I had felt. Able to get on with my life now. Before, I was in an absolutely impossible situation. Reviewed on: 31st July 2022

Fantastic

These people saved my life they helped me so much they understand my mental health Reviewed on: 31st July 2022

The best debt management help ever!

Friendly, helpful and no judgment from them, The best debt management help you’ll ever get! Reviewed on: 31st July 2022

Good experience

Setup debt management plan and been able to make payments. When I have had to call about a letter the CSA have always been helpful Reviewed on: 31st July 2022

excellent organisation

in just over a years time I will have cleared all my debts thanks to STEPCHANGE Reviewed on: 31st July 2022

Invaluable Service

When I thought that things were hopeless with my finances Stepchange got everything into perspective. The feeling of relief was tremendous. Reviewed on: 31st July 2022

A friendly, empathetic service

I came to StepChange at a very low point. I was ashamed of the debt I had built up and ashamed that I was failing to manage it on my own. However, StepChange were very compassionate and understanding, and they helped me to get a plan in place to start paying my debts off with monthly payments through a Debt Management Plan. I really appreciated the advisor's attitude, candour and friendly helpful service. I really can't thank StepChange enough and I would encourage anyone struggling with debts to speak to them. Reviewed on: 30th July 2022

Step Change are a life saver

At a time when we were deeply in debt, my husband was in hospital, the creditors were sending letters Step Change gave the assurance they were there to assist. That took a weight off our shoulders knowing we didn't have to deal directly with our creditors. Reviewed on: 30th July 2022

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