Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

View other StepChange products

4.92

Based on 16,852 reviews, last reviewed 26th May 2026

102750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent. Excellent. Really lively people. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

great service really helpfull

stepchange can really help you and they explain everything really well and put your mind at ease Reviewed on: 26th July 2021

Very helpful and knowledgeable.

Customer service always very good Reviewed on: 26th July 2021

Step Change Are Amazing

Step Change got me out of the clouds and back into the world. I was a victim of fraud and got swindled out of a lot of money. If it was not for Step Change i don’t know where I’d be now. Thank you so much. Steve Richards Reviewed on: 26th July 2021

they helped me sort out my money

i didn't know where to go & what to do they sorted everything out for me Reviewed on: 26th July 2021

Lifesaver

I was desperate for help with my debts. Stepchange provided that help with no judgement and compassion. Reviewed on: 26th July 2021

Always helpful

Good, professional, knowledgable staff with a manner that puts you at your ease and don't judge you. Reviewed on: 26th July 2021

Helpful

Helpful and reassuring , taking away financial anxiety Reviewed on: 26th July 2021

Standing on our own two feet

Thanks to the service provided, we are able to sort out and pay off our debts, putting us in a better financial position and leaving a brighter future for our children. Reviewed on: 26th July 2021

BEST DMP COMPANY

Step Change has efficiently assisted me to survive despite my debt problems. Thanks very much. Reviewed on: 26th July 2021

Life Savers

Before I contacted Stepchange I was suicidal. I couldn't cope with my debt and could see no way out. Stepchange showed me that all was not lost and gave me the help and tools I needed to put my life back on track. They gave me control back in my life and steered me on a path to becoming debt free. They took all the weight from my shoulders and contacted my debtors with offers of payments and anytime I have a problem or need advice they are always there to support me. Reviewed on: 26th July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.86 from 2016 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt advice
from My Debt Plan 4.81 from 377 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub