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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

So reassuring fabulous company!!

To say Step change changed my life would be an understatement!! Absolutely fabulous company and an even more fabulous team of people! The team have been so reassuring and understanding even when it was a pretty dark time for me. Easy structure once my debt management plan was up and running and I can keep track of exactly where I am with my repayments. I really couldn't recommend them enough, they have helped and taught me such a lot regarding my finances. Reviewed on: 7th July 2023

Fabulous help

They made you feel easy and not once made you feel stupid for getting yourself into debt this company went above and beyond to help you. Reviewed on: 7th July 2023

Instant peace of mind

I had been ignoring letters from creditors for several months and ended up with two CCJs in the process. Handing the baton over to Step Change just lightened the load. I felt so at ease once I knew everything was in their hands. Best thing I could have done Reviewed on: 7th July 2023

Very helpful

I’m really happy Step change managed my debt very nicely and reduced my anxiety and tension!! Reviewed on: 7th July 2023

Save my life

I don’t know where to start! I was referred to step changes by my bank HSBC’s. I was struggling with ´my finance and reach my lowest moment in life. As a nurse people expect you to be financially stable. Unfortunately for me, I had experience bereavement. I didn’t know about step changes. Coming to step change , I thought I was going to judge and told off! I felt embarrassed and struggled to admit that I was struggling. I took the courage to call step change as per my bank advice . Everyone to whom I spoke too were very professional ! They listen to me with caring and compassion ! They took time to look into my finance and where I was falling. I have never had saving but today I have saving. I received coaching over the phone in regards to my finance . They advised me not to borrow again and get rid of my credit cards. All of these were done with caring and good support. I feel now I can breath. I was able to to get breathing space which has help so much. Thank you for your support ! You have made a huge difference in my life. I am grateful ! I can now smile and enjoy life again. Many thanks to everyone Reviewed on: 7th July 2023

Brilliant

I was on my last ounce of everything before talking to step change, Reviewed on: 7th July 2023

recommend more

This company helped me so much I now I wanna love and enjoy life where am my money worries left me on worries and no able to see positives in life. So thank you Reviewed on: 7th July 2023

Great support and advice.

I ask for advice and help with my debt problems and was given great advice and help, I had a payment plan set up with ease and they dealt with the company's I owe money to, nothing was to much trouble and I did not feel judged or useless. Reviewed on: 7th July 2023

Friendly straight forward advice

Step change helped me beyond words when I was in a very dark place Reviewed on: 7th July 2023

Saved my life

Having never been in debt after losing my job I didn't know where to turn, I had mental health issues and anxiety from COVID. The team were amazing treated me with respect and they sprung into action straight away to get my life back. I do not know where I would be without them to me the are part of the emergency services. Reviewed on: 7th July 2023

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