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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Life changing.

5
I honestly have no idea where I would be without stepchange. They were the light at the end of the tunnel. Instead of constant worry and sleepless nights I feel like I have control over my life again and it’s them I have to thank. Reviewed on: 22nd July 2021
Mike's avatar
Mike

Saved Us

5
We were going to have to sell our home, until we spoke to StepChange and got advice and a plan in place, which was free not like other companies who charge for debt management. They’ve been life savers! Reviewed on: 22nd July 2021
carolinerichard@sky.com's avatar
[email protected]

Excellent service

5
These guys helped me change things around. Very helpful and friendly advice Reviewed on: 22nd July 2021
NP's avatar
NP

Excellent!

5
Excellent, great service with very helpful and nice people! Reviewed on: 22nd July 2021
Rafael Hrustinszki's avatar
Rafael Hrustinszki

Lifted a weight from my shoulders

5
Stepchange helped me to see light at the end of the tunnel. So helpful and understanding. No judgment at all. Sorted my debts out quickly and professionally. Reviewed on: 22nd July 2021
Nick's avatar
Nick

Fantastic

5
Made me feel at ease and very comfortable, made me happy Reviewed on: 22nd July 2021
Paula Collins's avatar
Paula Collins

Very good out standing

5
Help us sort our money problems so we could get a good night sleep Reviewed on: 22nd July 2021
andywhitex@gmail.com's avatar
[email protected]

Excellent service

5
I will recommend for everyone, professional staff and right choice.Thanks a lots STEPCHANGE. Reviewed on: 22nd July 2021
Mada's avatar
Mada

remove your worries

5
I am glad I found out about Stepchange, it was like having a great weight removed from me. They lookafter you the whole way helping you budget and dealing with your creditors taking the worry away from you. Reviewed on: 22nd July 2021
Richard Wilson's avatar
Richard Wilson

I would recommend step change they helped me see I have control of my life again.

5
Step change supported me and always a telephone or email away to help when i need help or worried over my debts. I'm starting to feel less anxious and depressed over my debts due to the support care and understanding. Thank you Reviewed on: 22nd July 2021
Gem's avatar
Gem

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