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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,639 reviews, last reviewed 20th Jun 2026
376700% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026
Darren's avatar
Darren

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18639)

So helpful and non judgemental

5
Asking for help is so hard to do, but once you take the first step, you will not regret it. They help you every step of the way and you can start to breathe a little easier, knowing someone is helping. Reviewed on: 7th July 2023
Zoe's avatar
Zoe

Brillant

5
Theve sorted me out brillantly i now can enjoy lufe without worring about loans and credit cards Reviewed on: 7th July 2023
Sharon Grisenthwaite's avatar
Sharon Grisenthwaite

Simple and clear

5
Relieved me from mental pressures thanks to the team Reviewed on: 7th July 2023
Srini k's avatar
Srini k

Debt management

5
Quick ,helpful straight forward forms.Just whats needed when you are in a position where you need help with debt and don't know where to turn Reviewed on: 7th July 2023
talbothazel12@gmail.com 's avatar
[email protected]

Approachable and understanding

5
I was recommended by a friend to join step change after a lot of stress organising my debts and they were fantastic the process took very little time and they were so informative on what was going to happen and they are so wonderful when talking to advisor very understanding and approachable on anything. My life has changed for the better knowing I am in safe hands with step change. Reviewed on: 7th July 2023
Dza Mr's avatar
Dza Mr

Life changing experience

5
I reached out to step change after a life event left me with debt I couldn’t repay at that level. The process of setting it up and providing creditor details was as smooth as anything They gave me support and advice and I am forever greatful to them. I am in a plan. Repaying debt at an affordable rate not having anymore sleepless nights or tears. If you are in financial difficulty there is no better company. Reviewed on: 7th July 2023
Lisa Wilke's avatar
Lisa Wilke

So helpful and professional

5
Step change have changed my whole life. We were drowning in debt and my wife was suffering from depression and anxiety. Step change went through everything with us, explaining everything we had to do. Now we have manageable payments and my wife is getting less anxious about money worries. Reviewed on: 7th July 2023
Garry's avatar
Garry

Debt management

5
Very helpful and keep you calm with the stressful situation of having to deal with your debts Reviewed on: 7th July 2023
Odain Adrian Black's avatar
Odain Adrian Black

The best move I ever made.

5
I couldn't sleep,constantly crying,contemplated suicide numeras times, I spoke to stepchange and instantly felt like a ton weight had been lifted off my shoulders, if your in debt,speak to stepchange, your a person to them,not a number,I can not thank them enough,I'm alive to tell the tale thanks to them. Reviewed on: 7th July 2023
Ian's avatar
Ian

Absolutely excellent advice and helpful in every aspect of my financial situation

5
I was going through terrible stress with my finances being at my wits end and suffering badly with how I could repay my debts. Without the help and support from Stepchange I would not have survived. Thank goodness for these wonderful people. Reviewed on: 7th July 2023
Brian Temple's avatar
Brian Temple

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